Customer Service Representative

5 days ago

Karachi, Sindh, Pakistan Core Tech Solutions Ltd. Full time
Job Description:

Customer Service Representative (Sales-Focused)

Company: CoreTechSolutions
Location: On-site
Job Type: Full-Time | Night Shift (US/Canada hours)
Industry: eBook Publishing & Ghostwriting

About the Role:
We are hiring highly motivated Customer Service Representatives to manage and convert inbound leads into loyal customers. You will be responsible for guiding clients through our publishing services, handling live chats/emails, conducting discovery calls, and upselling add-ons like audiobooks and websites.

Key Responsibilities:

Handle DMs, live chat, emails, and sales calls

Understand and pitch ghostwriting/publishing packages

Follow up leads using our CRM system

Close deals confidently and ethically

Offer upgrades (audiobook, website, marketing kit)

Track KPIs and report lead progress

Requirements:

Excellent English (written + spoken)

Experience in CSR, chat/email sales, or BPO (preferred)

Ability to work night shift (US/Canada)

Confident, professional, self-organized

Familiarity with sales pipelines or CRMs (training provided)

What We Offer:

Fixed monthly salary + bonuses

Weekly performance coaching

Growth into team lead roles

Job Specification:
  • Excellent Written and Spoken English
  • Maintain professionalism and calm under pressure
  • Confident handling objections without being aggressive
  • Experience using or willingness to learn CRM tools
  • Punctuality for meetings and calls
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