Associate, Business Manager

3 weeks ago

Islamabad, Islamabad, Pakistan foodpanda Full time
Overview

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities
  • The assigned individual will be responsible for managing the 24-hour operational Darkstore and will be based on-site. A minimum presence of 6-8 hours at the Darkstore is expected daily, with continued virtual coordination with the team beyond on-ground hours.
  • Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis.
  • Responsible for steering the warehouse operations to the agreed SLAs and KPIs.
  • Proactively recommend and implement operational goals, objectives, and process improvements.
  • Manage Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety and health risk assessments.
  • Allocate resources to ensure optimal efficiency (scheduling).
  • Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages, and ensure successful implementation of returns, refunds, damaged and expired goods.
  • Ensure periodical stock takes are carried out and noted down accurately. Maintain physical and system stock variation targets within acceptable tolerance limits.
  • Ensure that policies, procedures, and work standards are implemented and followed.
  • Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager.
  • Ensure warehouse housekeeping and workplace safety.
  • Ensure timely dispatch of orders with 100% accuracy.
  • Keep records of stock expiries and prevent delivering damaged/expired products to customers.
  • Maintain positive relationships with external stakeholders such as neighbours, suppliers, and foodpanda riders.
Qualifications
  • Bachelor's degree from a reputable university.
  • In-depth knowledge of operations and first principles (e.g., supply chain, customer service, JIT, Six Sigma).
  • Knowledge of local industry legislation.
  • Stakeholder management including vendor goods delivery teams, residential and commercial neighbours, and community.
  • Working knowledge of performance/operation metrics.
  • Familiarity with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools.
  • Excellent manpower planning and scheduling knowledge, including for off days, leaves, absences, and variable demand.
  • Self-motivated and able to work independently.
  • Outstanding communication and people skills.
Additional Information
  • We work in a flexible but fast-paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We love what we do, and we don't rest until our targets are achieved. If you're driven to achieve the dream, come join us.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business
Industries
  • Software Development and IT Services and IT Consulting

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