Support & Marketing Associate for Startup Accelerator

Location: Remote

Job Type: Full-Time

Salary: [Competitive – Based on Experience]

The Founder Institute (FI) is a global network of startup incubators, accelerators, and investors on a mission to activate and empower communities of entrepreneurs worldwide.

Since 2009, we've helped launch over 8,000 companies in 200+ cities globally, which have raised nearly $2BN in funding. We are based in Silicon Valley and have remote team members across the United States, Europe, India, and Brazil. Our success has been documented in the New York Times, BusinessWeek, Forbes, TechCrunch, and more.

We are seeking a Support & Marketing Associate with a passion for startups and entrepreneurship to join our team.

You will have the opportunity to see entrepreneurship and venture capital from many angles, and work for a company with a small and mission-driven team.

This role is 100% remote, and will require a Sunday-Thursday workweek.

At the Founder Institute, we work a lot like the early-stage startups we support. That means things move fast, and we thrive on creativity, ownership, and a "let's figure it out" mindset. Here's what we look for in our team:

• You're naturally entrepreneurial, self-motivated, and enjoy tackling challenges head-on.
• You prefer autonomy over hand-holding and don't need a lot of oversight to get things done.
• You love learning new things, and when you hit a roadblock, your first instinct is to dig in, research, and find a solution—Google is your best friend.
• You're open to feedback (even when it's tough), and always looking to grow and improve—both personally and as part of the team.

If that sounds exciting to you, we'd love to hear from you. If not, no hard feelings—this kind of environment isn't for everyone.

Still with us? Great—read on for more details

• Customer Support & Engagement: Respond promptly and professionally to customer inquiries, offering personalized assistance and proactive support.
• Assist with Program Admissions: Review applications to FI incubation and acceleration programs, and follow best practices for acceptance.
• Improve the Customer Experience: As our "feet on the ground", your ideas will play a critical role in our ability to improve our customer experience.
• Host Live Q&A Calls: Host scheduled Q&A sessions with customers, addressing their concerns and providing expert guidance on our products/services.
• Host Info-Session Webinars: Conduct and facilitate informative webinars to educate customers on key topics, program qualities, and best practices.
• Improve Conversion & Retention: Coordinate with the design and product teams to improve the usability and conversion of the website and overall conversion rate optimization (CRO). Coordinate with the marketing team on initiatives to increase conversion and retention.
• Improve Site and Email Copy: Update and improve copy across our marketing materials to properly address the changing needs of our customers.
• Maintain Organized Documentation & Processes: Track customer interactions, document frequently asked questions, and provide feedback to improve processes.

Required:

• Willing to work a Sunday-Thursday schedule
• Exceptional written and verbal communication skills
• Business-level fluency in English
• Comfort in hosting live calls and webinars
• Internet and computer-savvy

Preferred:

• Knowledge of startup accelerators and the startup/ venture capital industry
• 2+ years of professional customer service and/or marketing experience
• Experience using Google Suite, Powerpoint, Excel, Canva, Mailchimp, and various online CRM and marketing tool

• Great upward mobility into a larger, conversion-focused marketing role (all senior team members at FI have grown into their roles from inside the company)
• Competitive compensation package commensurate with experience.
• Unlimited PTO
• Remote Flexibility: Work from anywhere with the autonomy to drive results in your own style.
• Ability to learn from top entrepreneurs, investors, and executives throughout FI's global network and suite of acceleration programs.

IMPORTANT: In your Cover Letter please write two paragraphs, the first on why you would like to work in the startup accelerator industry, and the second on how your personality fits well with the FI culture described above. Applications without this Cover Letter will be ignored.