Associate Director, Service Management

4 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time
Overview

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management.

Responsibilities
  • Plan and manage HR Technology API Service deliveries and tooling
  • Plan and manage the continued adoption of API data delivery over point-to-point integrations.
  • Plan and manage the adoption of HR future state data platform and associated data model within the HR integration API platform
  • Create and contribute to solution designs and make judgement calls about adoption of tech debt.
  • Build trusted relationships with the business and maintain a good appreciation of the business domain they work in as we progress down data integration platform.
  • Communicate clearly, acting as liaison between engineering teams and senior management, translating technical details into business strategies.
  • Develop business cases for the benefits of addressing technical debt / platform improvement.
  • Promote continuous improvement for self and team.
  • Remove impediments to the team's productivity and direct collaboration with Product Owners without the involvement of intermediary roles such as architects, technical leads, business analysts, scrum masters and project managers.
  • Provide Line Management to a geographically spread team.
  • Contribute to team development, effectiveness, and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse, and supportive working environment.
  • Control and maintain monthly portfolio financials and reporting of these to technology and HR stakeholders.
  • Technical ownership for a portfolio of future state integration solutions, including risks, architecture, vendor relationship, performance, support, upgrades and maintenance.
  • Ensure alignment with HSBC standards, governance and audit requirements.
  • Monitor service level agreements (SLAs), key performance indicators (KPIs), certificate renewal and performance metrics.
  • Progress new systems through IT due diligence processes including External Hosting Committee and IT Service Acceptance.
  • Ensure all systems are compliant with the ITSO book of work and Technology Risk & Control Book requirements.

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