Insurance Support Specialist

7 days ago

Lahore, Punjab, Pakistan ibex. Pakistan Full time

Ibex, for one of it's global client, is hiring.

Timings: EST hours

POSITION SUMMARY:

The Insurance Support Specialists are responsible for speaking with potential and current customers, scheduling the customer for a sales consultation with a licensed insurance agent, and answering basic policy related questions.

POSITION RESPONSIBILITIES:

  • Focus efforts on maximizing lead conversion from initial contact to set appointment.
  • Use learnings from a comprehensive training program to successfully set customer leads.
  • Initiate outbound calls with a minimum of 350 calls per day
  • Answer inbound calls in a prompt and professional fashion
  • Serve as the initial point of contact for potential customers via phone, email, chat, and text message.
  • Review information provided by the customer to confirm accuracy and determine availability for sales consultation.
  • Document and update the customer interaction details within customer relationship management (CRM) system.
  • Create and validate prospect and customer data within CRM
  • Process and deliver insurance paperwork to new and existing policyholders
  • Promote teamwork through consistency, reliability and group cohesiveness.

EXPERIENCE & EDUCATION:

  • High School diploma or equivalent
  • Intellectually curious with an interest in learning sales systems and processes inside a sales center
  • Ability to juggle various work activities
  • Thrives in a fast-paced, high-energy, team-oriented
  • Good listening skills with ability to comprehend information presented and respond
  • thoughtfully
  • Detail-oriented with ability to focus on the task at hand
  • Excellent verbal and written communication skills for communicating with internal and external parties
  • Strong working knowledge of computers and office productivity applications with an aptitude to learn new software and systems
  • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decision
  • An appreciation for a transparent, open, and honest working environment
  • Proven accountability and dedication to producing an excellent end result
  • Possess the virtues of accountability, collaboration, excellence, generosity
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