Customer Support Specialist

2 days ago


Lahore, Punjab, Pakistan ibex Full time
Customer Support Specialist - Western Union

Assist customers in resolving queries pertaining to the electronic transfer of funds.

Assist in the process of all documents required to perform transactions.

Analyze customers' concerns with resolutions within the timeframe.

Coordinate inbound customers' inquiries and provide resolutions.

Maintain knowledge of customers' requirements and provide appropriate solutions.

Provide guidelines to customers according to the set procedures and regulations.

Refer unresolved customers' grievances or special requests to designated departments for further investigation.

Job Specification:
  1. O Levels/Matriculation or above
  2. Excellent command in English
  3. Age limit: 18-45
  4. Proficiency with MS Office particularly MS Excel
Benefits:
  1. Medical Insurance
  2. Permanent Employment Status
  3. Provident Fund
  4. Internal Job Opportunities
  5. Referral Bonus
  6. Conveyance Facility
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