Current jobs related to IT Support Analyst - Lahore, Punjab - WPP

  • Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    Direct message the job poster from Vertex IT SolutionsHR Manager|Talent Aquisition Lead| Business Development Executive|We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will be responsible for bridging the gap between business needs and technology by analyzing processes, gathering requirements, and...

  • Application Support Analyst

    7 days ago

    Lahore, Punjab, Pakistan Gtradecenter Full time

    Application Support AnalystContour Software (PVT) Ltd Lahore, Punjab, PakistanStart Date: 12/23/2020We are looking to hire Application Support Analysts (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone applications support to our customers. This will involve answering...

  • Business Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will be responsible for bridging the gap between business needs and technology by analyzing processes, gathering requirements, and providing data-driven insights. You will work closely with stakeholders to drive strategic initiatives, improve operations,...

  • Operations Support Analyst Trading Platform

    3 weeks ago

    Lahore, Punjab, Pakistan GenZ Talent Full time

    Operations Support Analyst Trading PlatformJoin to apply for the Operations Support Analyst Trading Platform role at GenZ TalentOperations Support Analyst Trading Platform1 week ago Be among the first 25 applicantsJoin to apply for the Operations Support Analyst Trading Platform role at GenZ TalentGet AI-powered advice on this job and more exclusive...

  • Application Support Analyst

    4 weeks ago

    Lahore, Punjab, Pakistan Union Developers Full time

    Get AI-powered advice on this job and more exclusive features.Union Developers (Pvt.) Ltd. is currently in search of an individual for the position of "Application Support Analyst" based in Lahore, with a minimum 3 to 5 years of experience in similar role (please visit our website for more Company information "www.uniondevelopers.com).Responsibilities:-...

  • Business Analyst/Quality Analyst/Data Analyst/Java

    7 days ago

    Lahore, Punjab, Pakistan HBC Groups Full time

    Business Analyst/Quality Analyst/Data Analyst/Java & BI Developer - U.S Client - Remote Night Shift HBC Groups, Pakistan As a Business / Quality Assurance / Data Analyst, you will support the client engagement team to help our clients analyze, define, and execute strategies to support strategic goals or initiatives in key business areas.To achieve these...

  • IT Support Analyst

    3 weeks ago

    Lahore, Punjab, Pakistan WPP Full time

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New...

  • Operations Support Analyst Trading Platform

    4 weeks ago

    Lahore, Punjab, Pakistan GenZ Talent Full time

    Job Title: Operations Support Analyst Trading PlatformLocation: RemoteEmployment Type: Full-TimeCompensation: Competitive, $1,500-$2,000Experience Required: 5-8 yearsIndustry: Financial Services / Hedge Funds / Trading TechnologyPosition OverviewWe are looking for a detail-oriented and experienced Operations Support Analyst to join our team, providing...

  • Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Xpert Konsulting Full time

    17 hours ago Be among the first 25 applicantsDirect message the job poster from Xpert Konsulting·We are seeking a detail-oriented and proactive Business Analyst to join one of our client's team in DHA Phase 8, Lahore.·The ideal candidate will have 3–5 years of experience in gathering requirements, preparing technical documentation, and working closely...

  • Technical Analyst

    4 days ago

    Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

    Technical Analyst - Healthcare Data (Data Dashboards)Job OverviewLocationLahore, PakistanPosition TitleTechnical Analyst - Healthcare Data (Data Dashboards)We are looking for a detail-driven Technical Analyst to support the development and maintenance of Data Dashboards for our SAAS product. The role involves defining and validating data requirements for...

IT Support Analyst

4 weeks ago

Lahore, Punjab, Pakistan WPP Full time

Join to apply for the IT Support Analyst role at WPP

Join to apply for the IT Support Analyst role at WPP

Get AI-powered advice on this job and more exclusive features.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You'll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences.

What you'll be doing:

  • Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
  • Provide remote support to regional offices as needed
  • Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
  • Build strong relationships with business users, understanding their needs and delivering tailored support
  • Champion a customer-focused approach, empowering end users to make the most of technology tools
  • Educate users on IT services, policies, and best practices
  • Accurately log all IT engagements in the ticketing system for reporting and performance tracking
  • Manage onboarding and offboarding processes, including account administration and asset management
  • Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
  • Maintain security protocols and monitor third-party engagements
  • Escalate complex issues to Infrastructure or Management teams when required
  • Support user and office relocations, hardware/software deployments, and warranty replacements
  • Manage IT asset procurement, inventory, and lifecycle
  • Contribute to the Service Desk knowledge base and documentation
  • Collaborate with global IT functions to implement standards and support local business needs
  • Facilitate infrastructure refreshes and basic device troubleshooting
  • Support software licensing reviews and compliance activities
  • Be available for occasional out-of-hours support
  • Perform other duties as required

What you'll need:
  • 3–5 years' experience in IT help desk or deskside support roles
  • This is a 100% on-site role; you must be able to work from one of our designated office locations
  • Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
  • Excellent problem-solving skills and a proactive, can-do attitude
  • Empathy and effective communication skills with diverse end users
  • Ability to build trust-based relationships and collaborate across teams
  • Strong written and verbal English communication skills (advanced level required)
  • Effective time management and prioritization abilities
  • Professional, approachable demeanour under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesAdvertising Services

Referrals increase your chances of interviewing at WPP by 2x

Sign in to set job alerts for "Information Technology Support Analyst" roles.IT Customer Support Specialist - Helpdesk

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr