Legal Intake Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Bush and Bush Law Group Full time

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Key Responsibilities:
  • Inbound Call Management:
    • Professionally handle incoming calls from clients involved in auto accidents
    • Gather essential information regarding the accident and potential legal representation needs
    • Demonstrate empathy and understanding while maintaining a high level of professionalism
  • Client Interaction:
    • Communicate effectively with clients to explain legal processes and procedures
    • Provide information about the firm's services and answer client queries
    • Collect and document relevant details to assist attorneys in evaluating cases
  • Multi-Tasking:
    • Manage multiple tasks simultaneously in a fast-paced environment
    • Efficiently navigate and update electronic systems while engaging with clients on the phone
    • Prioritize and address urgent client needs promptly
  • Document Management:
    • Maintain accurate and confidential client records in compliance with legal standards
    • Organize and update client information, ensuring accessibility for legal professionals
    • Utilize Excel sheets and other tools to manage and track client data
  • Administrative Support:
    • Provide administrative assistance to legal professionals as needed
    • Collaborate with the legal team to ensure smooth case progression
    • Assist in the preparation and organization of legal documents
    Qualifications:
    • Education: High school diploma or equivalent required; some college coursework preferred
    • Experience: Previous experience in a legal environment or customer service/intake role is preferred
    • Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
    • Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
    • Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
    • Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor
    Benefits:
    • Positive Culture: Be part of a supportive and innovative team
    • Impactful Role: Play a critical role in shaping the future of a growing firm
    • Professional Growth: Opportunities for career advancement and ongoing professional development
    • Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life
    Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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