Student Services Assistant

3 weeks ago

Islamabad, Islamabad, Pakistan University of Greater Manchester Islamabad Full time

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Title: Student Services Assistant

About Us:

University of Greater Manchester, Islamabad (formerly known as University of Bolton) is Pakistan's first HEC-approved foreign university. We distinguish ourselves by not being an affiliate or a teaching center, setting us apart from other alternatives across the country. We stand as the direct launch of the University of Greater Manchester (UGM, UK), a prestigious UK top 30 University, ranked No. 1 for Student Satisfaction and Teaching Quality in the Northwest of the United Kingdom.

Position Overview:

As a Student Services Assistant, you will play a key role in supporting student welfare, engagement, and retention through a variety of on-campus and virtual initiatives. You will serve as a point of contact for student queries, grievances, and support services, while also assisting in the planning and execution of co-curricular events and activities. You will work closely with students, academic departments, and administrative staff to help create a positive, inclusive, and supportive learning environment. Prior experience in TNE (Transnational Education) institutions will be considered an added advantage.

Key Responsibilities:

  • Act as a liaison between students and various university departments to address concerns and ensure timely resolutions
  • Support student engagement by assisting in the coordination of orientations, workshops, social events, and peer-support activities
  • Maintain updated records of student interactions, grievances, and support outcomes
  • Assist in organizing closed-group sessions, mental health awareness activities, and student feedback forums
  • Respond to student inquiries via email, phone, or in-person, offering guidance on campus life, policies, and services
  • Contribute to the development of student resources, handbooks, and campus support materials
  • Provide administrative support for student-related documentation, events, and reports

Key Requirements:

  • Bachelor's degree in Education, Psychology, Social Sciences, or a related field
  • 1–3 years of experience in student affairs, academic support, or related services; TNE experience preferred
  • Strong interpersonal and communication skills with a student-centered approach
  • Ability to manage multiple tasks while maintaining confidentiality and professionalism
  • Proficiency in MS Office Suite; familiarity with CRM or student management systems is a plus

Application Process:

Interested candidates are invited to email their resumes to HumanResources@uobislamabad.com. Please mention the job title for which you are applying in the subject of the email. Only shortlisted candidates will be contacted for interviews.

UGMI is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionEducation and Training
  • IndustriesHigher Education

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