Officer Student Services

4 weeks ago

Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

You will be responsible for providing efficient and effective support to students by addressing their requests, queries, and concerns in a timely and professional manner. The role involves facilitating students at a one-window counter, processing academic documents, and ensuring compliance with university policies and procedures. The Officer will also maintain records, assist in campus operations, and contribute to achieving departmental targets.

Responsibilities:

  • Provide assistance to students at the one-window counter, ensuring smooth and efficient service experience.
  • Address and resolve student requests, queries, and complaints promptly and professionally.
  • Process and manage cases related to degrees, transcripts, and exam-related documents in accordance with university guidelines.
  • Ensure accuracy and timely delivery of academic records and certificates.
  • Adhere to university rules, regulations, and policies while handling student matters.
  • Work towards achieving set departmental targets and Key Performance Indicators (KPIs).
  • Prepare reports and documentation as required by the department.
  • Assist the Campus In-Charge in the smooth execution of administrative and operational tasks.
  • Collaborate with other departments to ensure seamless service delivery.
  • Issue university ID cards to students following standard operating procedures (SOPs).
  • Manage and distribute sports items and maintain inventory records.

Requirements:

  • Bachelor's degree in a relevant field (e.g., Business Administration, Education, or related discipline).
  • Prior experience in student services, administration, or a similar role is preferred.
  • Strong communication and interpersonal skills.
  • Knowledge of university policies and procedures is an advantage.
  • Customer-focused with a problem-solving attitude.
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