Donor Support Assistant

• Job Title: Donor Support Assistant - ISU (Islamabad)
• Number of Vacancies: 1
• Closing on: 2025-05-21

Candidate meeting the above-mentioned criteria may apply on Muslim Hands Career Website through the link below:

We are seeking a highly organised and proactive individual to provide support as directed by the department to the donor support teams within the ISU-supported offices. This role will play an important role in facilitating high-quality donor engagement and feedback.
KEY RESPONSIBILITIES
Donor engagement and communication

• Support the designated ISU-office with maintaining and strengthening the relationship with donors through regular communication, and timely distribution of donor feedback reports and project updates.

• Respond to incoming donor email queries in a professional manner across multiple inboxes and ensure queries are correctly allocated to the appropriate team where necessary.

• Stay updated on programme and campaign information to answer any incoming queries.

• Contribute to improving the donor's journey with Muslim Hands by suggesting areas of improvement and sharing of feedback internally.

• Support the preparation and sharing of donor feedback and reporting as instructed, especially for WASH and Orphan Sponsorship.
Major Donor Strategy

• Support the department in delivering its Major Donor Recruitment and Retention Strategy across designated ISU-supported offices.

• Facilitate the development of major donor profiles and guidance notes on donor priorities.

• Assist in developing strategies to expand the donor base, including research and mapping of funding trends.

• Highlight major donor opportunities to management.
Coordination and administrative responsibilities

• Liaising with internal departments to gather accurate information and ensure effective resolution of donor queries and concerns.

• Draft minutes from meetings and follow up on action points.

• Contribute to developing and maintaining effective internal communication channels.

• Ensure requests from other departments are logged, assigned to the relevant team members, and tracked through to completion in a timely manner.

• Prepare summaries, briefings and updates as required for internal stakeholders.

• Collaborate with media and content creation teams to ensure donor feedback videos and reports are completed within deadlines and shared.

• Logging, updating, and managing donor complaints in line with organisational policies, ensuring timely resolution and follow-up.

• Adhere to MH's policies and procedures while carrying out responsibilities.

• Undertake any other reasonable duties as directed by the department.

ESSENTIAL CRITERIA

• Bachelor's degree in a relevant field (e.g. Communications, International Development, Social Sciences, or a related discipline)

• Excellent command of written and spoken English, with the ability to respond professionally and accurately to donor queries.

• Proven experience in a donor support, customer service, or administrative role.

• Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.

• High attention to detail, particularly in written correspondence and reporting.

• Willingness to work flexible hours, including evenings or weekends.

• Ability to work collaboratively within a team and communicate effectively with various stakeholders and departments.

• Commitment to the mission, values, and humanitarian principles of Muslim Hands.

• Cultural sensitivity and the ability to work effectively in multicultural, multidisciplinary, and international teams.
DESIRABLE CRITERIA

• Familiarity with or knowledge of key programmatic areas such as WASH, FSL, Education and Orphan Sponsorship.

• Familiarity with donor-funded projects and reporting requirements.

• Ability to travel both domestically and internationally if required.
All applications must include a CV and a cover letter outlining your experience and suitability for the role.