Product Experience Analyst

3 weeks ago

Lahore, Punjab, Pakistan US Mobile Full time

Join to apply for the Product Experience Analyst - Lahore role at US Mobile.

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That's the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.

At the core of it all, we have a team and culture recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees from 20+ countries.

We're a venture-backed company entering hypergrowth, ranked 94th on Inc 5000's fastest-growing private companies in America, and we're looking for an exceptional individual to join our team.

We are seeking a passionate and customer-centric individual as a Product Experience Analyst in Lahore. If you are dedicated to providing exceptional customer experiences and eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilities
  • Act as the bridge between customers and various departments, ensuring a seamless customer experience journey
  • Define, shape, and implement a comprehensive CX strategy covering all customer interactions
  • Collaborate with cross-functional teams to optimize processes, products, and technology for better customer satisfaction
  • Analyze customer feedback and data to identify pain points and opportunities for improvement
  • Monitor customer interactions to ensure adherence to human-centered approach and brand values
  • Continuously innovate and improve the customer experience based on insights and feedback
Requirements
  • Bachelor's degree in a relevant field
  • Strong communication skills, both written and verbal
  • Empathy and a customer-centric mindset
  • Ability to work effectively within a team and across departments
  • Proactive attitude with a willingness to learn and adapt
What We Offer
  • Competitive above-market salary
  • Comprehensive health coverage
  • Free food, drinks, and facilities
  • Dynamic startup environment
  • Access to top-notch office amenities in Lahore

If you think you're a great fit, apply to learn more

Additional Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Research, Analysis, IT
  • Industry: Telecommunications

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