Product Analyst

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RepairDesk is an industry leading repair shop management software designed for single-store, multi-store, franchise, and mail-in repair businesses. The software is customizable to various industry verticals such as cell phone, computer, electronic repairs, and more. With 40+ integrations and modules, RepairDesk is available in 30+ languages, trusted by over 2,700 businesses worldwide.

Job Desceription:

Product Analyst (SaaS) will play a part in supporting the entire product development lifecycle, from initial requirements gathering to launch and post-release analysis. There will be close coordination with various teams, contribution to data-driven decisions, and helping ensure our products deliver exceptional value to our customers.

Key Responsibilities:

Product Development & Documentation

• Document product requirements, use cases, prototypes, and solutions with clarity and precision.
• Actively participate in requirements gathering, communicating effectively with internal and external stakeholders, including customers.
• Simplify complex business requirements into easily understandable terms for the team.
• Document and review Functional Specifications to ensure accuracy and completeness.
• Perform impact analysis for both new and existing features.
• Manage product-related issues by ensuring they are logged and tracked in JIRA and other relevant tools, including reviewing and logging improvements and monitoring bugs in JIRA Service Management.

Data Analysis & Product Insights

• Assist in setting up and reviewing data points to ensure accurate data collection for product analysis.
• Utilize product analytics tools, including Amplitude, to monitor success metrics, track user behavior, and assist in generating reports.
• Help create and maintain basic product insights dashboards in Amplitude and other tools as needed.
• Support the aggregation of usage data for recent feature releases, experiments, and various usage types, providing insights that inform the Product Roadmap.
• Conduct research and competitor analysis to source and generate ideas for the product backlog.
• Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.
• Analyze users' behavior through data and other tools, helping to communicate findings to stakeholders.

Cross-functional Collaboration & Support

• Coordinate closely with the product design team to ensure designs meet all requirements and provide a seamless customer experience.
• Participate in the QA cycle, working with the QA team to diagnose and remediate bugs and improvements.
• Assist the Customer Support team with inquiries and provide essential product-related knowledge.
• Deliver product updates and demos to customer support/success and sales teams.
• Collaborate with the Content and Marketing Teams on product updates and assist in aggregating resources for go-to-market communications for new features.
• Engage with and respond to customers on social and technology platforms.

Market Research & Insights

• Conduct research and competitor analysis to source and generate ideas for the product backlog.
• Gain a deep understanding of customer experience, identifying product gaps and generating new ideas to grow market share, improve customer satisfaction, and drive growth.
• Set up and review data points, utilizing data analysis tools for monitoring success metrics and performing in-depth analysis.
• Participate actively in all steps of the Agile Charter.
• Clearly communicate the status of tasks on the product roadmap and those currently in development.
• Assist project and product stakeholders in decision-making by providing timely reporting and analytics.
• Keep yourself up-to-date on market trends, new technologies, relevant tools, and comprehensive product knowledge.
• Assume other related duties as assigned by the Assistant Product Manager (APM) or Product Manager (PM).
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)
• Subsidise Lunch/Dinner
• Maternity & Paternity Benefits
• Paid Trips & Tours
• Profit/Stocks Sharing Plan (Tenured Employees)

Share/refer updated resume to zunair@repairdesk.co

• Location: Gulberg III, Lahore
• Monday to Friday (Onsite)

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionResearch, Analyst, and Information Technology
• IndustriesSoftware Development

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