Quality Assurance Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan Touchstone Communications Full time
Quality Assurance Specialist
Touchstone Communications, Pakistan

This is an executive level position. The prospect will be reporting to the Assistant Manager Quality Assurance. The selected candidate will be responsible for the following:

  1. Evaluating each and every agent on their assigned project every month by using the standard QA evaluation form.
  2. Providing feedback to the agents he evaluates by coaching them on their weak areas in the training & coaching sessions.
  3. Evaluating every agent on the assigned project >= 12 times / month to ensure the evaluations of every agent are done using the standard evaluation form & by updating their assignments.
  4. Providing qualitative & quantitative feedback for every assigned agent periodically & month end for the Bonus report by writing their comments on the bonus report against each agent.
  5. Conducting monthly Calibration & Training sessions by sending the recordings one day prior and discussing the calls & general feedback in the sessions.
Job Specification

The Applicant must possess:

  1. Excellent communication skills
  2. Good written English skills
  3. Flexibility of working on weekends as well as over time
  4. Strong decision making skills
  5. Sharp listening skills
  6. At least 1 year experience working in the Call center/QA Departments

Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan Allainet Private Limited Full time

    Quality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...


  • Islamabad, Islamabad, Pakistan beBeeQualityAssurance Full time

    We are seeking a Quality Assurance Specialist to join our team.As a Quality Assurance Specialist, you will play a key role in ensuring the quality of our services and improving customer satisfaction.About the RoleThis is a challenging and rewarding opportunity for someone who is passionate about quality and customer service.You will be responsible for...


  • Islamabad, Islamabad, Pakistan Mozack Full time

    Service Quality Assurance Specialist (QA)Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Quality Assurance SpecialistJob Summary: Our ideal candidate will be an experienced professional with a strong understanding of ISO standards and auditing principles. The successful candidate will have excellent analytical and communication skills, and the ability to identify areas for improvement.Main Responsibilities:Conduct audits to evaluate...


  • Islamabad, Islamabad, Pakistan beBeeAutomation Full time

    Quality Assurance SpecialistAt our company, we are looking for a skilled Quality Assurance Specialist to join our team. This role is perfect for individuals who thrive in agile environments and have a passion for delivering high-quality products.Job Description:As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our...


  • Islamabad, Islamabad, Pakistan Microcred Full time

    ResponsibilitiesPerforming call quality monitoring and following all standards.Able to work or assign tasks/targets assigned by management.Prepare analysis reports for internal and external departments.Excellent verbal and systematic skills (MS Office, monitoring software).Ability to multitask.Job SpecificationProven work experience as a Quality Assurance...


  • Islamabad, Islamabad, Pakistan WRP Full time

    Quality Assurance Analyst (Evening Shift)Join to apply for the Quality Assurance Analyst (Evening Shift) role at WRPQuality Assurance Analyst (Evening Shift)Join to apply for the Quality Assurance Analyst (Evening Shift) role at WRPGet AI-powered advice on this job and more exclusive features.we.R.play is looking for intelligent and highly motivated quality...


  • Islamabad, Islamabad, Pakistan beBeeSpecialist Full time

    Quality Assurance Specialist Job OpportunityThis is an executive level position responsible for evaluating and coaching agents to ensure high-quality performance.Evaluate each agent on their assigned project every month using a standard QA evaluation form.Provide qualitative and quantitative feedback to agents through coaching sessions.Ensure evaluations are...


  • Islamabad, Islamabad, Pakistan beBeeQuality Full time

    Job Description:The role of Quality Assurance Expert - HealthTech involves ensuring compliance with clinical and service quality standards through thorough evaluations and audits. This includes assessing customer journeys, identifying process gaps, and implementing solutions to improve patient experiences.As a member of the Quality Assurance team under the...


  • Islamabad, Islamabad, Pakistan beBeeQuality Full time

    Job DescriptionQuality Assurance TesterWe are seeking a skilled Quality Assurance Tester to join our team. The successful candidate will be responsible for ensuring the overall quality of software products.Executing test cases and performing manual testingDeveloping test plans, identifying issues, and verifying fixesThe ideal candidate will have strong...