Customer Service Representative eCommerce

4 weeks ago


Lahore, Punjab, Pakistan 1 Box Solution Full time

The Ecommerce Customer Service Representative is the front-line position engaging with customers, providing top-notch assistance, resolving issues, managing orders, and ensuring a smooth purchasing experience.

Responsibilities

·Respond to customer inquiries and resolve their issues via email, phone, or chat.

·Assist customers with placing orders, tracking shipments, and processing returns.

·Provide product information and recommendations to customers.

·Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.

·Maintain accurate records of customer interactions and transactions.

·Identify and escalate complex issues to senior representatives or supervisors.

·Stay up to date with product knowledge and industry trends to provide excellent customer service.

·Meet and exceed customer satisfaction goals and performance metrics.

·Continuously improve customer service processes and procedures.

Requirements

·Previous customer service experience, ideally in e-commerce.

·Excellent phone/email communication skills

·Excellent Excel Skills to maintain all the sheets

·Ability to handle high-volume customer interactions

·Strong problem-solving and decision-making abilities

·Effective time management skills

·Ability to multitask and prioritize tasks

·Detail-oriented and accurate data entry

·Experience with CRM and ticketing systems

·Familiarity with e-commerce platforms and order workflows

·Flexible availability including weekends and holidays

Salary: 20,000 + Incentive and commission

Job Type: Full Time – Onsite

Location: Garden Town Lahore

Experience Level: Entry to Mid-Level

Gender: Male

Apply Now at hr@1boxsolution.com or WhatsApp your resume at 03214670481

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