Associate, Technical Application Support

About the Role:

Grade Level (for internal use): 07

The Team: This team partners with global Datafeed Application Specialists, Product Development, Product Management, and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration, and performance tuning.

The Impact: You will contribute meaningfully to customers, the team, and the company. As part of a high-expectation group focused on quality user experiences, you will make a significant impact by demonstrating your technical knowledge and skills. Your role is crucial as it links end-users with our Channels Data Delivery Products/Solutions. Combining product expertise with a deep understanding of customer profiles and target markets, you will act as a consultant, advising on the best and most efficient ways for customers to utilize our tools to achieve quality results, integrating data into their operational workflows and environments.

What's in it for you?

• Build a career with a global company
• Partner with product specialists and customers as a technical consultant
• Interact directly with clients and resolve challenging technical issues
• Learn about global financial markets and content workflow needs
• Grow your skills by working on enterprise products and new technologies
• Experience diverse challenges daily

Responsibilities:

• Be a technical product specialist for our Channels Data Delivery solutions, providing in-depth technical assistance to clients
• Deploy/Support our Xpressfeed Loader application in client environments
• Assist in solution sizing, deployment, configuration, and troubleshooting
• Develop in-depth product knowledge from content and delivery perspectives, supporting pre- and post-sales opportunities
• Introduce innovations and automation into technical support, building tools to troubleshoot and resolve client issues
• Research and stay updated on evolving product offerings
• Assess technical dynamics within client environments, recommend improvements
• Participate in product strategy, roadmaps, and user acceptance testing
• Manage client-side deployments, upgrades, and migrations
• Represent customer feedback for product enhancements

What We're Looking For:

Core Qualifications

• Degree in Computer Science, Information Systems, or equivalent experience
• Excellent communication skills (verbal, written, presentation)
• Proven troubleshooting and problem-solving skills, attention to detail, quality, follow-through
• Experience in technical product support or sales
• Confidence in leading client-facing technical discussions
• Experience with software deployment and configuration
• Knowledge of Windows and Linux OS
• SQL query skills
• Experience with cloud platforms (AWS, MS Azure, Google Cloud)
• Solid understanding of AWS services like EC2, RDS/Aurora
• Deployment experience in AWS is a plus
• Self-motivated with ability to adapt to rapid technological changes

Highly Desired Knowledge, Skills & Experience

• Finance-related experience or degree
• Knowledge of capital markets (financial, credit, trading, benchmarks, indexes, industries)
• Experience with SQL Server, Oracle, PostgreSQL, MySQL (a plus)
• Knowledge of Windows services, Linux daemons, system administration, security
• Database administration skills
• Proficiency with FTP protocols and proxies
• Understanding of network and security protocols
• Experience with open-source databases, data integration, data modeling, big data, and unstructured data
• Familiarity with product development lifecycles (agile/scrum)

About S&P Global Market Intelligence

At S&P Global Market Intelligence, we deliver deep insights and leading data and technology solutions, partnering with customers to expand perspectives and make confident decisions. For more information, visit www.spglobal.com/marketintelligence.

What's in it for you?

Our Purpose: Progress requires a catalyst—information, imagination, people, technology—combined to unlock potential and change the world.

Our People: Over 35,000 worldwide, driven by curiosity and a belief in the power of insights to build a prosperous future. We innovate in sustainability, energy, and workflow solutions, empowering impactful decisions. Join us to help create meaningful insights.

Our Values: Integrity, Discovery, Partnership. We focus on powering global markets with honesty, curiosity, and collaboration.

Benefits:

• Health & Wellness: Comprehensive healthcare
• Flexible Downtime: Generous leave policies
• Continuous Learning: Resources for career growth
• Invest in Your Future: Competitive pay, retirement plans, education support
• Family Perks: Benefits for partners and children
• Additional Perks: Discounts, referral rewards, and more

More details at: spgbenefits.com/benefit-summaries

Global Hiring and Opportunity

We promote fairness, transparency, and meritocracy, fostering a respectful, collaborative environment that values diverse perspectives, drives innovation, and powers markets worldwide.

Equal Opportunity Employer

S&P Global is committed to equal opportunity employment. Consideration is given without regard to race, ethnicity, color, religion, sex, orientation, gender identity, origin, age, disability, marital status, veteran status, unemployment, or protected status. For accommodations, contact EEO.Compliance@spglobal.com. US candidates can view the EEO Law Poster.

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