
Technical Support Engineer
1 day ago
About the Position:
The Technical Support Engineer will play a crucial role in ensuring the smooth operation of our IT systems and integrations. This involves resolving technical issues, managing API integrations, and providing user support.
Key Tasks:
- Resolve technical issues related to software applications and system performance.
- Develop and manage API integrations between business tools.
- Provide remote onboarding support and create user guides and FAQs.
- Configure and support telephony solutions, scheduling tools, and CRMs.
- Assist with the adoption and integration of new tools.
Requirements:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field.
- 2+ years of relevant IT experience.
- Familiarity with operating systems and productivity suites.
- Experience with CRM platforms and telephony systems.
- Familiarity with integration platforms and basic understanding of APIs.
- Strong communication, problem-solving, and organizational skills.
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