
Executive (Configuration Product Administration)
3 weeks ago
ARE YOU READY TO RISE WITH PTCL GROUP
With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values:
With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL
be responsible for 24/7 CRM Support (Siebel CRM), Deployment of CRs, Testing of CRs, Conducting UATs, Deployment Activities and Systems monitoring.
HOW CAN YOU EXPRESS YOUR TALENT
- Production & Disaster Site Management, Active Participation in DR Drills, Application Monitoring Framework Development, Shell/Bash Scripting, AIX/Linux hands-on experience.
- Create Service Request with Oracle for troubleshooting critical issues and performance tuning, engage vendor in critical issues, aggressive follow-ups till permanent resolution.
- Carry out Operational Activities such as tracking subscriber complaints and taking corrective measures over CA portal, Bulk Change Data Rate, Reconciliation with CBS & AAA, Temp Out of Service (TOS) and Permanent Out of Service (POS) manual processing in case of failure, Order Processing routed by USD and supporting role in closing incidents raised on CA portal, and being thoroughly proficient in SQL, PLSQL, T-SQL with exceptional analytical and problem-solving skills.
- Reviewing FS documents shared by vendor against proposed changes, Performing/Facilitating UATs of changes/bug fixes, Conducting Change Advisory Board Meetings, Communication with all relevant stakeholders, Close Coordination with IT Planning team for requirements understanding and transforming into solutions, Close coordination with vendor for development activities and Bug fixes.
WHAT YOU NEED TO BE SUCCESSFUL
Qualification:
- Bachelor's/master's degree in Computer Sciences / Computer Engineering.
Competencies:
- Application Administration
- SQL Working knowledge
- OSS BSS Domain Knowledge
- SQL
PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
#ExpressYourTalent #ReadyToRise #TayyarHo
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