Sr. Executive Metro Configuration Management

3 weeks ago


Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Department & Function: NOMC

Position: Sr. Executive Metro Configuration Management

Location: Islamabad

Reporting to: Senior Manager Transmission Configurations

Job Purpose:

  • To manage Metro network configuration including FTTH network

Job Responsibilities:

  • Configurations on PTN, OTN and DWMD devices
  • Provisioning of advanced level support to team for Core Transmission
  • Coordinating and implement new Core Transmission network entity provided that all relevant checks are one including comprehensive ATP/PAT
  • Network Optimization based on analysis of key performance parameters
  • Performing health checks and ensure that routines for corrective and preventive maintenance are timely and precisely done
  • Coordinating with vendor & regions for emergency situation handling and to ensure that emergency plan is referred before engaging the vendor
  • Ensure Quick identification of outages and issues faced by customers and provisioning of real time extended technical support to resolve the issues at first escalation
  • Manage & ensure premium support to corporate business team in customer complaint and experience management
  • Ensure strong follow up on vendor escalation matrix and internal second line teams through higher management to get the issue resolved and Share ETTR and keep the customer updated on problem resolution before completion of ETTR

Education:

  • Minimum Bachelor's Degree in Telecommunication, Electronics or Electrical from HEC recognized university.

Work Experience:

  • Minimum 4 to 5 years of relevant experience is required.

Skillset:

  • Communication & Presentation Skills
  • Personal Leadership
  • Project and Time Management
  • Pressure Handling
  • Knowledge and understanding of configurations experience on PTN, SDH and DWDM network
  • Excellent knowledge of Core Transmission Networks
  • Good knowledge of network implementation/integration processes.
  • Problem Solving
  • Analytical Skills
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