Visa Documentation Officer

4 weeks ago

Karachi, Sindh, Pakistan Horizon Technologies Full time

Horizon Technologies is seeking a passionate and highly motivated Visa Documentation Officer for a US-based Travel Agency. As a Visa Documentation Officer, your responsibilities would typically include helping clients with documentation, verifying, and assisting in applications.

Responsibilities:

  1. Document Verification: Reviewing and verifying visa applications, ensuring that all required documents are complete, accurate, and meet the necessary criteria.
  2. Application Assistance: Assisting applicants in filling out visa application forms, guiding them through the process, and answering their queries regarding documentation requirements.
  3. Compliance: Ensuring that all visa applications adhere to the legal and regulatory guidelines set by the respective authorities.
  4. Record Keeping: Maintaining accurate and organized records of all visa applications, approvals, rejections, and related correspondence.
  5. Communication: Corresponding with applicants, government agencies, and other relevant parties to convey application status, request additional documents if necessary, and provide updates on visa processing.
  6. Research: Staying updated with visa regulations, policies, and procedures to provide accurate information to applicants and ensure compliance.
  7. Data Entry: Accurately entering application details and related information into databases or systems for tracking and processing purposes.
  8. Quality Control: Conducting thorough reviews of visa applications to identify any discrepancies or errors before submission.
  9. Collaboration: Coordinating with other departments or teams, such as legal, HR, and customer service, to ensure a smooth visa application process.
  10. Customer Service: Offering excellent customer service to applicants by addressing their concerns, providing timely updates, and guiding them through the visa application journey.
  11. Confidentiality: Maintaining the confidentiality of applicant information and sensitive documents.
  12. Problem Solving: Resolving any issues or challenges that may arise during the visa application process, including handling rejection cases.
  13. Continuous Improvement: Identifying areas for process improvement and suggesting ways to enhance the efficiency and effectiveness of the visa documentation process.

Qualifications:

  1. Proven experience as a Visa Consultant / Visa Documentation Officer or similar role.
  2. Excellent communication and customer service skills.
  3. Proficiency in using travel booking software and systems (Sabre only).
  4. Strong attention to detail and organizational skills.
  5. A passion for travel and a willingness to explore new destinations.
  6. Must be able to work flexible hours, including weekends and holidays.

Other Details:

  1. Job Timings: Night shift following US Central Time Zone.
Required Skills:

Attention To Detail, Process Improvement, Government Agencies, Approvals, Confidentiality, Reviews, Travel, Government Forms, Continuous Improvement, Quality Control, Problem Solving, Data Entry, Databases, Regulations, Records, Research, Documentation Software, Customer Service, Communication.

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