Customer Support Service Representative

3 weeks ago

Karachi, Sindh, Pakistan Lycan Communication Full time

Job Title: Customer Service Representative

Shift timings: 4 hours (7:00 PM to 11:00 PM)

Job Type: Part-time

Job Description:

We are seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a CSR, you will play a crucial role in ensuring our customers receive exceptional service and support. We offer flexible timings to accommodate various schedules, making it an ideal opportunity for students and working professionals.

Responsibilities:

  1. Answer incoming customer inquiries via phone in a timely and professional manner.
  2. Provide accurate information about products, services, and company policies.
  3. Resolve customer complaints and issues with patience and empathy.
  4. Collaborate with other team members and departments to ensure customer satisfaction.
  5. Continuously update knowledge of products, services, and industry trends.

What We Offer:

  1. Flexible timings to accommodate various schedules.
  2. Competitive pay rates.
  3. Opportunities for career growth and development.
  4. Supportive and collaborative work environment.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter. Please include "CSR - Flexible Timings" in the subject line. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Thank you for considering Lycan Communication as your potential employer. We look forward to reviewing your application

Job Specification

Requirements:

  1. Previous customer service experience is preferred but not required.
  2. Excellent verbal and written communication skills.
  3. Strong problem-solving and decision-making abilities.
  4. Ability to work independently and as part of a team.
  5. Proficient in using computer systems and customer service software.
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