Research & Support Analyst

3 weeks ago

Lahore, Punjab, Pakistan Premier LLC Full time

We are seeking a Research & Support Analyst to join our team. To be successful in this position, you'll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. We are looking for an individual with experience in record keeping, timesheet and data entry.

Key Responsibilities
  • Carrier company invoices are reviewed in detail.
  • Collect the relevant information, such as BOL number, Pro Numbers, Consignee, and consigner.
  • Process them within the client-directed transaction time.
  • Mark them and assign notations as per each job description.
  • Currently working with over 200+ CASS clients and carriers.
  • Learning the procedures and keeping up to date with fresh product knowledge.
Skills & Abilities
  • Typing: 30-40 WPM
  • Excellent presentation and communication skills regarding technical and non-technical concepts.
  • Strong initiative and self-awareness – a flexible team player.
  • Creative thinker.
  • Demonstrated strength in employee communication.
  • Program planning and facilitation experience.
  • Experience driving engagement, and building and implementing related programs.
Requirements
  • Minimum graduate from a recognized university.
  • Previous experience in the BPO industry.
  • Minimum of 2+ years of experience with data handling and invoice reading capabilities.
  • Strong computer skills including Excel are required. Must be comfortable using filters and tables in Excel.
  • Self-starter and comfortable working in a fast-paced dynamic environment.
  • Strong attention to detail, adaptability, and being very organized.
  • Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
  • Must be fluent in English both oral and written.
  • Preferable experience with US Clients.
What We Offer
  • Market Competitive Salary
  • Career Growth
  • Learning & Development
  • Provident Fund
  • EOBI
  • Paid Leaves
  • Life Insurance

Location: NASTP, Lahore
Timing: 05:30am – 02:30pm

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