Expert, Quality

4 weeks ago

Lahore, Punjab, Pakistan Delivery Hero SE Full time

Company Description

The pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a "Expert, Quality" and play your part in the "Operations Domain."

On this journey, you will report to "Head, Rider Experience."

Job Description

  • Conduct data-driven analyses to understand rider behavior and improve retention.
  • Contribute to logistics projects to enhance rider retention across PK market, with a focus on preventing churn.
  • Conduct and analyse cross-functional experiments to optimise reactivation strategy and minimise churn, while ensuring automation and cost optimisation.
  • Develop visualisations from large data sets to support effective decision-making within the team.
  • Develop structured communication and loyalty programs to lower rider churn and extend rider tenure.

Qualifications

  • 2+ years' experience in logistics, product operations, or mobility/delivery industries.
  • Proficiency in SQL, Excel, and visualization tools (Tableau, Power BI, Looker).
  • Strong analytical and problem-solving skills with the ability to derive insights from complex data.
  • Excellent communication and stakeholder management skills.
  • Adaptability and a proactive approach to operational challenges.

Additional Information

What does your playfield look like?

  • We work in a flexible but fast-paced environment.
  • We start and end with customers to deliver exceptional service.
  • We love to innovate, prioritize, decide, and deliver.
  • We love what we do, and we don't rest until our targets are achieved. So if you're also someone who is driven until the dream is achieved, come join us.
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