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Associate Consultant

4 weeks ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

1 day ago Be among the first 25 applicants

We at Inbox Business Technologies, are looking for an enthusiastic and detail-oriented Associate Consultant - ITSM to support the delivery of IT Service Management (ITSM) projects based on ITIL best practices. The candidate should possess a foundational understanding of ITSM concepts and have hands-on experience (even in a support role) in implementing or operating ITSM processes and tools. This role is ideal for individuals looking to build a consulting career in ITSM.

Job Description:

  • Assist in the implementation and maintenance of ISO 20000-based IT Service Management Systems (ITSM) or ITIL framework.
  • Support service maturity assessments, gap analyses, and process improvements.
  • Help in documenting and maintaining ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, and Service Level Management).
  • Participate in internal audits and assist clients in preparing for external certification audits.

Requirements
  • Minimum Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
  • Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (preferred but not mandatory).
  • Experience: 1-2 years in ITSM or related roles.
  • Basic understanding of ISO 20000, ITIL service management principles, and ITSM tools.
  • Good communication and interpersonal skills.
  • Strong documentation, report writing, and research skills.
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

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