ServiceNow - Service Management and delivery/Consultant Specialist
4 weeks ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Position OverviewWe are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Responsibilities- Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlog.
- Capture, analyse and document business processes.
- Participate in the designing of solutions to address business requirements.
- Deliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, portal widgets (HTML5, CSS, Javascript), security rules.
- Test and peer review configuration and code to ensure it meets requirements and quality.
- Align with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.
- Write appropriate functional and technical documentation.
- Identify continuous improvement opportunities e.g. error detection and performance enhancements.
- Ensure alignment with HSBC standards, governance, and documentation requirements.
- Actively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance.
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