ServiceNow Platform Support/Consultant Specialist

4 weeks ago


Hyderabad City Taluka, Pakistan HSBC Full time
Job Description: Consultant Specialist at HSBC

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and ambitions.

We are currently seeking an experienced professional to join our team as a Consultant Specialist.

Responsibilities:
  • Possess knowledge of domains like procurement, TPRM, GRC (preferred).
  • Manage stakeholder relationships and work with various clients globally.
  • Experience with ITSM, ITOM (Event Management and Integrations), SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool, and TBSM.
  • Create and implement Business Rules, UI Actions, UI Policies, and Client Scripts for applications in ServiceNow.
  • Develop strategies to identify issues and gaps in ITSM and ITOM modules.
  • Create custom applications and modules in ServiceNow as per requirements.
  • Handle activities related to configuration, such as creating roles, profiles, email services, page layouts, workflow alerts, actions, and approval processes.
  • Develop KPIs and generate ITSM performance metrics reports using ServiceNow Performance Analytics.
  • Design and develop custom applications in ServiceNow, leveraging its PaaS capabilities.
  • Stay updated with ServiceNow best practices, new features, and industry trends.
  • Participate in ServiceNow environment upgrades.
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