
Clinical Support Specialist
4 weeks ago
- Schedule and confirm patient appointments via phone, email, or scheduling software.
- Prepare and send reminders for upcoming appointments or follow-ups.
- Maintain and update patient records in the electronic medical records (EMR) system.
- Assist with insurance verification and pre-authorization processes.
- Manage incoming and outgoing correspondence, including emails and faxes.
- Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.
- Escalate complex patient concerns to the appropriate medical staff or departments.
- Collect patient information and update records during virtual check-ins.
- Provide patients with instructions for telehealth sessions and other virtual services.
Office Coordination:- Manage daily workflows to ensure timely communication between patients and medical staff.
- Coordinate with medical providers to ensure schedule alignment.
- Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.
RequirementsWork Experience:
- A minimum of 02 Years of telehealth experience in a UK or US-based Healthcare Company is required.
Skills:
- Knowledge of medical terminology and EMR systems.
- Excellent verbal and written communication skills in English language.
- Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Critical decision-making skills.
- Strong interpersonal, organizational, and data entry skills.
- Empathize with patient's needs.
- Proficiency in Microsoft Suite: Outlook, Word, Excel.
- Experience working with EMR Software.
Education:
- MBBS degree and 01-year house job.
Work hours: 6 pm – 3 am PKT (Night shift)
Gross Salary (USD): $500-550
Benefits: EOBI, Provident Fund, Health Insurance (IPD, OPD), Transport.
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