Clinical Support Specialist

1 week ago

Lahore, Punjab, Pakistan DCC Consultants Full time

- Schedule and confirm patient appointments via phone, email, or scheduling software.

- Prepare and send reminders for upcoming appointments or follow-ups.

- Maintain and update patient records in the electronic medical records (EMR) system.

- Assist with insurance verification and pre-authorization processes.

- Manage incoming and outgoing correspondence, including emails and faxes.

- Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.

- Escalate complex patient concerns to the appropriate medical staff or departments.

- Collect patient information and update records during virtual check-ins.

- Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination:

- Manage daily workflows to ensure timely communication between patients and medical staff.

- Coordinate with medical providers to ensure schedule alignment.

- Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.

Requirements

Work Experience:
- A minimum of 02 Years of telehealth experience in a UK or US-based Healthcare Company is required.

Skills:

  1. Knowledge of medical terminology and EMR systems.
  2. Excellent verbal and written communication skills in English language.
  3. Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
  4. Strong organizational and multitasking abilities.
  5. Ability to maintain confidentiality and adhere to HIPAA regulations.
  6. Critical decision-making skills.
  7. Strong interpersonal, organizational, and data entry skills.
  8. Empathize with patient's needs.
  9. Proficiency in Microsoft Suite: Outlook, Word, Excel.
  10. Experience working with EMR Software.

Education:
- MBBS degree and 01-year house job.

Work hours: 6 pm – 3 am PKT (Night shift)

Gross Salary (USD): $500-550

Benefits: EOBI, Provident Fund, Health Insurance (IPD, OPD), Transport.

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