Customer Support Representative

1 week ago


Rawalpindi Cantonment, Pakistan Callshub Full time
Job Opportunity: Customer Support Representative

Join our growing team at Calls Hub, located at Lane 7 Peshawar Road. We are looking for freshers with good English communication skills to start their careers with us.

Responsibilities:

  1. Manage inbound and outbound calls promptly.
  2. Follow communication scripts for different topics.
  3. Identify customer needs, clarify issues, research, and provide solutions or alternatives.
  4. Upsell products when appropriate.
  5. Build sustainable customer relationships and go the extra mile.
  6. Maintain records of conversations in our call center database.
  7. Attend educational seminars to enhance knowledge and performance.
  8. Achieve personal and team targets.

Requirements:

  1. Previous experience in customer support preferred.
  2. Proven track record of exceeding quotas.
  3. Strong verbal communication and active listening skills.
  4. Familiarity with CRM systems.
  5. Customer-focused with adaptability to different personalities.
  6. Ability to multitask, prioritize, and manage time effectively.
  7. High school diploma.

How to Apply:

Send your CV/Resume via WhatsApp to +92 303 5568868.

Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time

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