Customer Support Representative

3 days ago


Rawalpindi Cantonment, Pakistan Allure Digital Full time
Company Description

Allure Digital is an IT firm specializing in digital marketing, software development, HR consultancy, and customer support solutions. Founded in 2013 and expanding globally in 2021, Allure Digital serves over 1000+ clients with a team of 150 passionate marketers. Our mission is to curate unforgettable brand experiences for clients across the United States, Europe, and Canada. Notably, Allure Digital is a pioneer in software development on the APPIAN platform. We value diversity and inclusion, promoting a positive work environment, work-life balance, and ensuring competitive compensation and benefits.

Role Description

This is a full-time, on-site role for a Customer Support Representative, located in Rawalpindi. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include troubleshooting customer issues, maintaining clear communication with clients, and contributing to improving customer support processes.

Qualifications
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Troubleshooting skills
  • Strong Communication skills
  • Ability to work effectively in a team and independently
  • Strong problem-solving abilities
  • Previous experience in a customer support role is a plus
  • Proficiency in English; additional languages are an asset
  • High school diploma or equivalent; further education is beneficial
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