HR Specialist

Islamabad, Pakistan | Posted on 01/31/2025

DPL is one of the leading software development and IT companies around the world. Established in 2003, DPL serves customers in all major regions emphasizing most on Europe, Middle East and Americas. The company is based in Islamabad, Pakistan with its regional offices located in USA and Sweden.

DPL is the pioneer in Agile practices and innovation culture in Pakistan. The company has been recognized globally in various magazines and rankings for its unparalleled workplace environment. The flat culture and holacratic approach encourage employees to work devotedly and stimulate innovations in the process.

Clients from a wide range of industries including, but not limited to Healthcare, Fintech, Automotive, Mobility, Telco, Education, Media and E-commerce make a highly diverse portfolio at DPL. The services primarily include Digital Transformation, Product Engineering, IT Strategy & Consulting, and Custom Software Development.

HR Specialist will be responsible for ensuring smooth HR operations, from onboarding to offboarding, while maintaining compliance, accuracy, and employee satisfaction. This role requires a strong focus on process execution with attention to detail, employee experience, and continuous improvement in HR systems.

1. Employee Onboarding and Documentation
   Manage the pre-onboarding process, ensuring all employee documentation (offer letters, CNICs, transcripts, experience letters, salary slips, resignation letters, etc.) is collected and accurately filed (digital and physical).
   Create and update employee records in HR systems.
   Maintain strict attention to detail in tracking and updating employee files.
2. Probation and Performance Management
   Oversee the probation completion process, ensuring timely form creation, feedback collection, and approvals.
   Conduct probation meetings, and share feedback, and applicable benefits.
   Manage end-to-end 360-degree performance review cycles, including form distribution, feedback collection, performance meetings, review delivery and communication via email.
   Facilitate post-review negotiations and discussions.
3. Employee Relations and Retention
   Address employee concerns, queries, and grievances in a timely and professional manner.
   Organize and oversee engagement initiatives such as birthdays, annual events, and employee gift packages.
   Maintain and monitor employee retention data and alert on issues in a timely manner.
4. Policy Management and Compliance
   Ensure policies are up-to-date and effectively communicated across teams.
   Collaborate with leadership to update policy manual and ensure company-wide adoption.
5. Payroll and Benefits Administration
   Ensure payroll processing is accurate and timely by maintaining HR update sheets and coordinating with finance.
   Oversee employee benefits including claims, queries, and coordination with finance.
   Manage EOBI registration and ensure compliance with employee coverage.
   Manage employees' bank account openings at the time of onboarding.
6. Offboarding and Exit Management
   Oversee resignation approvals, clearance processes, and exit formalities.
   Conduct exit interviews and process final documentation (experience letters, exit declarations, etc.).
7. Special Projects and Coordination
   Need-based or special projects as required.

1. Attention to Detail – Ensuring accuracy in HR documentation, payroll, policies, and compliance-related tasks.
2. Process Management – Ability to structure and execute HR operations efficiently.
3. Strong Communication Skills – Clear and professional interaction with employees and leadership.
4. Problem-Solving & Conflict Resolution – Addressing employee concerns effectively and fairly.
5. Tech-Savvy – Comfortable with HRIS, ticketing systems, and digital documentation, MS Office (Excel, PowerPoint, and Word).
6. Time Management – Ability to handle multiple priorities while meeting deadlines.
7. Confidentiality & Integrity – Managing sensitive employee data with discretion.

2 to 4 years of experience in HR operations, employee performance management, payroll and benefits administration, and employee relations.