
Inbound Team Leader
3 days ago
This is a shift-based job, including working on holidays and paid extra sitting depending on business needs.
Operational Efficiency and Call Management:
- Manage call influx; team leader will ensure inbound calls are handled effectively based on business needs.
Responsibilities include leading and managing a team of Officers-Inbound, ensuring high-quality service delivery, meeting KPIs such as Average Talk Time (ATT), After Call Work (ACW), and Auxiliary Time (AUX). The role involves coaching, mentoring, supporting, and motivating the team, monitoring performance metrics, conducting performance reviews, and fostering a positive team environment. Regular training, compliance with data protection policies, and collaboration with other departments are essential. The role also includes managing call queues, ensuring adherence to SLAs, participating in quality calibration, resolving escalations, maintaining accurate records, and generating performance reports. The candidate must ensure compliance with all policies and regulations, maintain confidentiality, and support continuous improvement in customer service quality.
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Inbound Team Leader
3 days ago
Lahore, Punjab, Pakistan Faysal Bank Limited Full timeThis is a Shift Base Job, including working on holidays and Paid Extra Sitting depending on the business needOperational Efficiency and Call Management:To manage Call influx Team leader will ensure to take Inbound Calls on the business need.To lead and manage a team of Officers-Inbound, ensuring they deliver high-quality service and meet key performance...
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Inbound Floor Manager
3 days ago
Lahore, Punjab, Pakistan Faysal Bank Limited Full timeTo supervise the Team Leaders on the inbound floor and ensure effective management of Officers-Inbound.To ensure that service levels (SL) and other key performance indicators (KPIs) such as Average Talk Time (ATT), After Call Work (ACW), and Auxiliary time (AUX) are consistently met.To monitor call queues to ensure optimal call distribution and prevent...
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Team Leader
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Inbound Customer Service Representative
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Inbound Sales Executive
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Inbound Telecom Sales Agent
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Lahore, Punjab, Pakistan Hexones Full timeJob Description:Company: HexonesLocation: Lahore (On-site Only)Employment Type: Full-TimeShift Timing: 4:00 PM – 12:00 AM (Night Shift)Industry: Call Center / BPO – Telecom CampaignAbout Hexones:Hexones is a fast-growing BPO and digital solutions company delivering high-quality customer and sales support services. We're expanding our team for a US-based...
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Inbound Sales Executive
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Inbound Telesales Representative
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