Director, SAP Platform Service Delivery Lead

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
As an integral member of the SAP Technical Leadership Team, this role will be responsible for the overall SAP platform support and service delivery at the Hyderabad Global Capability Center (GCC). This position involves managing a cross-functional team of experts across SAP Infrastructure, Development, Security, and Analytics domains. The role requires providing deep expertise in SAP Basis, ensuring seamless operational platform support for the entire SAP landscape while leading and coordinating teams to deliver a high-performance, secure, and scalable SAP environment.

Your Role Accountabilities:

Operations, People and Project Management

• Manage SAP Basis & Infrastructure operational support activities at Hyderabad GCC.

• Manage SAP Infrastructure Projects Delivery from Hyderabad GCC.

• Direct People Manager for the SAP infrastructure, development, security and analytics resources at Hyderabad GCC.

• Provide thought leadership appropriately on various SAP technology efforts.

• Deploy uniform operational practices & discipline for all SAP platforms across business units.

• Effectively interface and collaborate with other infrastructure teams: Server, Storage and Networking.

• Stay abreast of SAP roadmaps and development to help improve current platform.

• Create and maintain team documentation leading to best practices, standardization and service desk support.

Solution Design and Implementation

• Provide architectural oversight on key design decisions related to SAP Platform.

• Collaborate closely with other capability centers to design, architect, and deliver technical solutions that meet project requirements.

• Take ownership of the technical feasibility and risk management associated with each solution, ensuring quality and cost-effective delivery.

• Act as the point person from GCC-Hyderabad technical team responsible for solution design and delivery across SAP Platform, Development, Security and Analytics.

• Contribute to the documentation of the solution architecture and design to ensure transparency and ease of implementation.

Strategy

• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them.

• Create comprehensive and meaningful strategy presentations for senior executives.

• Build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing operations planning and goal measurement through KPIs.

• Drive continuous improvement in platform operational processes through automation, system optimization, adoption of new SAP functionalities, and deployment of GenAI.

• Identify opportunities for digital transformation, by leveraging technologies such as S/4HANA and cloud / BTP solutions.

• Monitor market trends and innovations in cloud platform management, and clean core DevOps.

Analytics, Compliance and Risk Management

• Manage the vulnerability remediation and SOX security compliance across SAP infrastructure in partnership with security and compliance organization.

• Manage the SAP analytics solution delivery resources and reporting applications operational support from GCC-Hyderabad.

Qualifications & Experiences:

Undergraduate degree required in computer science, mathematics or business sciences.

5-7 years of experience in managing an offshore SAP technical delivery team specializing in SAP Basis Infrastructure.

5-7 years of experience as a people manager for a technical team size with more than 10 resources.

Broad understanding of SAP Platform including Infrastructure, Development, Security, and Analytics domains.

10-11 years of SAP Basis Administration experience. 8 years of experience working in a NetWeaver 7.0 or higher environment.

4 years of experience supporting SAP in Cloud environment (preferable AWS).

Experience supporting multiple SAP platforms such as SAP ECC, SAP S/4HANA, SAP BW/4HANA, SLT, LVM, SAP SCM, APO/Live Cache, SAP GRC, SAP IQ, SAP SRM, Portal, BTP, Fiori Launchpad, SAP CRM, HANA.

Experience with Enhancement & Support Packages, ABAP and Java stack administration including system copies.

Experience with HANA and/or DB2 Databases and Unix administration concepts as necessary for Basis work, including scripting in AWS Cloud and On-Premise environment.

Knowledge of overall technology.

Strong analytical, technical communication and people leadership skills.

Must be able to communicate effectively in English and tactfully with all levels of personnel including the leadership.

Adequate interpersonal and communications skills both written and verbal to include translating complex technical issues clearly and precisely to both technical and non-technical parties.

Must be able to pay close attention to complex detail and understand written and oral instructions.

Must be able to delegate and assign responsibility to the underlying team effectively.

Must be able to work well under time constraints, handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.

Must be customer service oriented.

Must be able to work flexible hours, including possible overtime, when necessary.

Must be able to maintain confidentiality.

Not Required but preferred experience:

• Graduate degree preferred not required in computer science, mathematics, or business sciences.

• Post-graduate work experience in a related field (media & entertainment or high tech).

• Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.).

• Familiarity with streaming and similar products/services.

• Experience working in a national or global company.

• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI).

• Comfortable in working in highly iterative and somewhat unstructured environment.

• Familiarity with SOX and ITIL.

• SAP and PMI certifications are a plus.

• Understanding of SAP applications and its functionalities is an added advantage.

• Experience managing SAP in AWS cloud environment.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.