
Customers Care Representative
7 days ago
As a part of our expansion plan at Visa Vertex, Lahore DHA Office, we have an opening for a "Customers Care Executive"
Responsibilities- Build & maintain profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products to increase sales.
- Understand key customer individual needs and address these.
- Conduct business reviews using CRM programs.
- Compliance with documents and addressing matters of clients.
- Update clients regularly about their application or work status with the company.
- Lead clients and address inquiries from them through emails.
- Develop related content for multiple platforms, such as websites, email marketing, service descriptions, videos, blogs, social media, etc.
- Utilize immigration industry best practices and familiarity with the organization's mission to inspire ideas and content.
- Communicate and cooperate with a writing team, including a content manager, editors, and web publishers.
- Organize writing schedules to complete drafts of content or finished projects within the deadlines.
- Have excellent copywriting and proofreading skills with an ability to write in a wide variety of formats, tones, and styles.
- Communicate with all clients and deal with all applications face to face and by post to ensure that the client is suitable.
- Work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service.
- Excellent interpersonal & communication skills.
- Proficient in all Microsoft applications.
- Maintain a positive attitude focused on customer satisfaction.
- Transaction Record Management.
- Team Management Skills.
- 1 Year (Customer Care Representative Field).
- Graduation in Marketing/Mass Communication.
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