Team Lead

The incumbent will be responsible for managing the full life cycle of drop shipping, including but not limited to developing the business, managing it, and maintaining it for various Amazon accounts. This person will supervise and drive these processes with their team to achieve company goals. Initially, this lead will handle all these processes; however, with the increase in order volume, the following responsibilities will be assigned to a team of virtual assistants.

Key Responsibilities:

• Product Hunting
• Product Listing and Inventory Management
• Order Processing
• Customer Relations

Duties and Responsibilities

• Business Development:

Product Hunting

Product hunting is one of the core functions based on sales projections for each account. Responsibilities include:

• Filtering out products based on eligibility, availability, demand, sales volume, and profitability;
• Maintaining detailed records in Excel format with ASIN and 3rd party product code for reference;
• Strategically determining sales targets;
• Coordinating with suppliers on new product launches, seasonal products, forecasts, demand planning, and drop shipping store changes.

Product Listing and Inventory Management

• Strategically list products on Amazon based on competitor analysis, price analysis, shipping time, inventory, buy box, and sales expectations;
• Control and supervise listed products' prices throughout the shift to meet both sales goals and market price competition;
• Communicate with suppliers regarding product samples and limited-time promotions;
• Obtain sample products for quality control on all listed product types;
• Conduct random sampling to ensure quality control on packing and shipping;
• Monitor inventory levels regularly to meet daily sales targets.

Business Management (Order Processing)

• Ensure on-time order processing with a team of Virtual Assistants (VAs);
• Coordinate with the Human Resources (HR) team to ensure an appropriate number of VAs are recruited;
• Develop target-based shifts and schedules with the HR team for order processing VAs;
• Supervise VAs to ensure all orders are properly processed and dispatched according to customer instructions;
• Track orders with suppliers and update customers with tracking numbers;
• Communicate with suppliers to coordinate orders and deliveries;
• Dispatch orders from drop-shipping warehouses as needed.

Record Keeping

• Maintain daily orders processing sheet and coordinate with the finance team;
• Update and maintain periodic reports to be shared with the management team.

Customer Relations

• Collaborate with suppliers to resolve billing issues;
• Cooperate with suppliers on order fulfillment issues as needed;
• Ensure the quality of products and communicate with suppliers in the event of a recall or defective product;
• Communicate with customers via phone, email, or website online chat, ensuring responses are within a 24-hour window;
• Keep track of the health of all accounts and update management on any concerns or issues;
• Manage customer claims, arrange for refunds, and rectify complaints.

Qualifications and Other Requirements

• Must be very proficient in verbal and written English.
• Customer/Member Focused: Focus on the Customer/Member and adjust performance to address findings.
• Judgment: Use appropriate judgment in identifying, reviewing, and applying policies and procedures.
• Execution and Results: Manage execution and results by planning and managing time effectively.
• Planning and Improvement: Coordinate planning with organizational initiatives and direction.
• Influence and Communicate: Build trusting relationships and effectively communicate business plans.
• Ethics and Compliance: Ensure employees act in accordance with policies and procedures.
• Adaptability: Demonstrate creativity and strength in the face of change.
• Talent: Supervise employees and provide feedback on performance.
• Strong problem-solving, critical thinking, coaching, and interpersonal skills.
• Proficiency with computers, especially MS Office.

Information Technology and Services - Karachi, Pakistan