Associate Consultant

1 day ago


Lahore, Punjab, Pakistan Inbox Business Technologies Full time

We at Inbox Business Technologies are seeking an enthusiastic and detail-oriented Associate Consultant - ITSM to support IT Service Management (ITSM) projects based on ITIL best practices. The ideal candidate should have a foundational understanding of ITSM concepts and hands-on experience in implementing or operating ITSM processes and tools. This role is perfect for individuals aiming to build a consulting career in ITSM.

Job Description:
  1. Assist in implementing and maintaining ISO 20000-based ITSM systems or ITIL frameworks.
  2. Support service maturity assessments, gap analyses, and process improvements.
  3. Document and maintain ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, Service Level Management).
  4. Participate in internal audits and assist clients in preparing for external certification audits.
Requirements:
  1. Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
  2. Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (preferred but not mandatory).
  3. 1-2 years of experience in ITSM or related roles.
  4. Basic understanding of ISO 20000, ITIL principles, and ITSM tools.
  5. Good communication and interpersonal skills.
  6. Strong documentation, report writing, and research skills.
Additional Details:
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Consulting, IT, and Sales
  • Industries: IT Services and IT Consulting
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