Associate Consultant
4 weeks ago
We at Inbox Business Technologies are seeking an enthusiastic and detail-oriented Associate Consultant - ITSM to support IT Service Management (ITSM) projects based on ITIL best practices. The ideal candidate should have a foundational understanding of ITSM concepts and hands-on experience in implementing or operating ITSM processes and tools. This role is perfect for individuals aiming to build a consulting career in ITSM.
Job Description:- Assist in implementing and maintaining ISO 20000-based ITSM systems or ITIL frameworks.
- Support service maturity assessments, gap analyses, and process improvements.
- Document and maintain ITSM policies, procedures, and processes (e.g., Incident, Problem, Change, Service Level Management).
- Participate in internal audits and assist clients in preparing for external certification audits.
- Bachelor's degree in IT, Information Security, Business Continuity, or a related field.
- Professional certifications such as ITIL Foundation, ISO 20000 Foundation, or equivalent (preferred but not mandatory).
- 1-2 years of experience in ITSM or related roles.
- Basic understanding of ISO 20000, ITIL principles, and ITSM tools.
- Good communication and interpersonal skills.
- Strong documentation, report writing, and research skills.
- Seniority level: Associate
- Employment type: Full-time
- Job function: Consulting, IT, and Sales
- Industries: IT Services and IT Consulting
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