Consultant - ITSM
4 weeks ago
We at Inbox Business Technologies are seeking a skilled and motivated Consultant - ITSM to support the delivery and optimization of IT Service Management (ITSM) projects based on ITIL best practices and aligned with ISO/IEC 20000 standards. The ideal candidate should have practical experience in implementing, improving, and managing ITSM processes, and be capable of supporting client engagements across various industries.
Job Description:- Assist in the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
- Conduct service maturity assessments, gap analyses, and process improvements.
- Prepare and maintain ITSM policies, procedures, and service management processes.
- Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
- Participate in internal audits and help clients prepare for external certification audits.
- Assist in ITSM tool selection, configuration, and integration (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine).
- Master's degree in Information Technology, Computer Science, or a related field.
- Minimum ITIL V3/V4 Foundation certification from Axelos.
- Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
- 4-5 years of experience in ITSM, ITIL, or related roles.
- Working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
- Strong documentation, reporting, and stakeholder coordination skills.
- Seniority level: Associate
- Employment type: Full-time
- Job function: Consulting, Information Technology, and Sales
- Industries: IT Services and IT Consulting
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