
Laptop / Computer Manager
12 hours ago
Home shopping network is looking for an experienced and motivated energetic young candidate to join our team as a Manager - Computer Department.
Job Duties- Research laptops, computers, servers, accessories, components related products, and keep the category updated.
- List all computing-related products on the website and keep the website updated with available inventory.
- Find local and international computer/laptop related products' prices and vendors.
- Maintain healthy business relationships with vendors.
- Assist customers in finding the right products that meet their needs, including quoting products fitting their budget.
- Guide customers about products' technicalities.
- Quote prices for products customers want to sell back to HSN under an exchange facility.
- Handle callback requests from customers and price-beating policy requests, maintaining competitive pricing while ensuring profit margins.
- Introduce latest products on the website as soon as they launch locally or internationally.
- Respond to customer queries via comments, video calls, audio calls, and chat.
- Update prices daily from local and international vendors.
- Introduce new vendors locally and in the UAE.
- Coordinate with the Purchase department on daily purchases and check product quality before shipping.
Skills:
- Deep knowledge of computer hardware.
- Ability to provide technical support with clear reasoning.
- Familiarity with Windows and Mac GUI and hardware.
- Strong troubleshooting skills for hardware/software issues.
- Ability to assemble/disassemble computers, laptops, and servers.
- Stay updated with latest standards and trends in the Computer Department.
- Understand customer needs and provide appropriate information.
- Work efficiently, ethically, and productively.
- Strong problem-solving, critical thinking, and interpersonal skills.
- Excellent English and Urdu communication skills.
- Active, energetic, sharp, and fast.
Minimum Qualifications: Bachelor's or Master's degree.
Working hours: 10:00 am - 8:00 pm, Monday to Saturday.
Location: Business Supplies and Equipment, Karachi, Pakistan.
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