Deputy Manager

1 week ago

Karachi, Sindh, Pakistan Transworld Full time

Transworld Home, a premium internet and connectivity solutions provider, is actively hiring a Deputy Manager – Access Operations to lead its FTTX network operations in Karachi. This role is designed for a results-oriented professional who excels at managing end-to-end fiber network operations, optimizing service performance, and leading technical teams.

As a key player in the Operations Department, you will be responsible for ensuring network reliability, SLA compliance, timely fault resolutions, and operational efficiency. The ideal candidate is a problem-solver with hands-on experience in fiber deployment and maintenance, strong leadership capabilities, and a drive for continuous improvement.

Key Responsibilities:

Oversee and manage the entire FTTX access network operations ensuring service uptime and performance

Ensure compliance with Service Level Agreements (SLAs) and key operational metrics including Turnaround Time (TAT) and Mean Time to Repair (MTTR)

Lead analysis of network complaints and implement permanent solutions to minimize recurring issues

Plan and execute new FTTX network rollouts, including route planning and deployment oversight

Motivate, guide, and monitor field teams to achieve high operational performance

Coordinate with external vendors and contractors to ensure quality and timely service delivery

Schedule shifts and manage workforce logistics for 24/7 network monitoring and support

Monitor operational processes and recommend improvements for enhanced service quality

Required Qualifications:

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related technical discipline

Professional certifications such as CCNA, CCNP, or equivalent are highly preferred

Minimum of 5 years of experience in FTTX operations, with at least 2 years in a supervisory or managerial role

Strong analytical and team leadership skills

Excellent communication and vendor management capabilities

Hands-on knowledge of fiber network topologies, splicing, testing, and active network components

Why Join Transworld Home?

Be part of a leading telecom brand at the forefront of connectivity and fiber network innovation

Work in a high-performance, goal-oriented environment

Contribute to impactful projects that improve customer experience and digital infrastructure

Access opportunities for career progression in a growing organization

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