Recovery Officer

24 hours ago


Karachi, Sindh, Pakistan Faysal Bank Limited Full time
  1. Ensure recovery activities are performed through allocated accounts.
  2. Ensure monthly targets are achieved.
  3. Ensure compliance with Regulatory/Fair Debt Collection Guidelines and KPIs.
  4. Ensure all updates are executed in CWX, and all communication is carried out through recorded lines; Q-cards are maintained where required.
  5. Timely calling to write off customers and communicate with them regarding payment of outstanding liabilities.
  6. Contact customers within the prescribed time frame and procedure.
  7. Ensure customer complaints and queries are properly addressed or routed to the supervisor using the escalation matrix.
  8. Ensure accounts are forwarded to litigation where bank-level negotiation is deemed improbable.
  9. Ensure service standards are maintained at an agreed level as per advised guidelines.
  10. Identify potential process/service enhancements for continuous improvement.
  11. Ensure recovery activity is comprehensively updated in the in-house collection system on a daily basis.
  12. Seek guidance from seniors as and when required.
  13. Any additional responsibility assigned by the supervisor.
  14. May be rotated anywhere within the department/bank as per the requirement.
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