Senior Technical Support Engineer, MCS

4 weeks ago


Gujrat, Punjab, Pakistan Motive Technologies, Inc Full time
Overview

Who we are describes Motive as a platform that empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The Motive platform enables safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with AI, it provides visibility and control while reducing manual workloads by automating tasks.

Motive serves more than 100,000 customers—from Fortune 500 enterprises to small businesses—across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

About the Role

Senior Technical Support Engineers manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company as needed. An important aspect is to identify and alert necessary stakeholders on larger issues and trends, and to understand the magnitude and scope of issues before escalating to the Technical Lead/Engineering.

What You'll Do
  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products.
  • Investigate the source of errors/bugs using available data and tools; report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing data to determine root cause.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Provide constructive feedback to Tier 1 agents for training and assist with technical questions.
  • Build trusting relationships with customers by communicating openly and interactively over phone, chat, and email.
What We're Looking For
  • 2–3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with the software development process and tools for a SAAS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

Note: Creating a diverse and inclusive workplace is a core value. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote


#J-18808-Ljbffr

  • Gujrat, Punjab, Pakistan Motive Full time

    About the Role:The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company. An important aspect is to identify and alert the necessary...


  • Gujrat, Punjab, Pakistan Royal Fans Industries Full time 270,000 - 540,000 per year

    Participate in technical training and on-the-job learning across departmentsAssist in designing, testing, and improving engineering systems and processesWork with senior engineers and cross-functional teams on projectsPrepare technical reports, documentation, and presentationsSupport continuous improvement and quality initiativesJob Type: Full-timePay: Rs40,...


  • Gujrat, Punjab, Pakistan Tether Full time

    Join Tether and Shape the Future of Digital FinanceAt Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain...


  • Gujrat, Punjab, Pakistan Prominent Consultant Full time 900,000 - 1,200,000 per year

    Responsible for leading the technical roadmap, process engineering, & R&D strategyVisionary leader with deep technical expertise in advanced solar cell technologies (PERC, TOPCon, HJT ) & proven scaling up GW-level manufacturing plants Required Candidate profileBachelor's/Master's/Ph.D. in Materials Science, Semiconductor Engg, Physics, Electrical Engg20+...


  • Gujrat, Punjab, Pakistan AutoLeap Inc Full time

    OverviewAutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.About AutoLeapAutoLeap is the market-leading shop...


  • Gujrat, Punjab, Pakistan Motive Technologies, Inc Full time

    OverviewWho we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform...


  • Gujrat, Punjab, Pakistan NRTD Corporation Full time

    NRTD Corporation is recruiting an experienced software architect on behalf of a multinational with extensive global operations, offering a highly competitive salary. The candidate should be based in Rawalpindi/Islamabad/Lahore and will work full-time remotely with occasional physical/online meetings and office consultations.The architect will be responsible...

  • Associate IT Engineer

    4 weeks ago


    Gujrat, Punjab, Pakistan Careem Networks FZ LLC Full time

    Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...


  • Gujrat, Punjab, Pakistan Detecting Ai Full time

    OverviewFounder | Building AI Products | 3x ExitsYour RoleOutreach to relevant websites (education, writing, blogging).Build high-quality backlinks through guest posts, link insertions, and partnerships.Ensure backlinks meet our criteria (traffic, relevance, low spam, strong keywords).Report progress with clear proof of work.What We're Looking ForWhen...

  • Full Stack Engineer

    4 weeks ago


    Gujrat, Punjab, Pakistan Creative Chaos Full time

    OverviewThe Full Stack Engineer at Creative Chaos is a pivotal role responsible for building and maintaining sophisticated web applications using Python for back-end development and React for front-end interfaces. This individual should be proficient in handling all layers of the application stack, ensuring seamless integration between front end and back...