
Technical Support Engineer, Tracking
4 weeks ago
About the Role:
The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understanding the magnitude and scope of the issues before working with the Technical Lead.
What You'll Do:- Determine how to resolve support issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption.
- Determine root cause of errors/bugs -- use the data and tools we have to trace the origin of data inconsistencies and bugs and report them to the Technical Leads.
- Perform analysis of data to determine impact/prevalence of issues -- use analytics tools like Redash.
- Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues.
- Communicate with customers for reported issues, escalated cases, and urgent inquiries to minimize customer churn.
- Report on-duty if you are engaged as the On-Call Technical Support Engineer in the rotation.
- Minimum 1 year tenure in Technical Support or 2 years in Customer Support
- Fluent in spoken and written English
- Team player and can work in a professional environment
- Computer Science/Engineering educational background
- Should be an exceptional performer
- Familiar with Hardware and Firmware level troubleshooting
- On-call rotation flexibility
#J-18808-Ljbffr
-
Senior Technical Support Engineer, MCS
4 weeks ago
Gujrat, Punjab, Pakistan Motive Technologies, Inc Full timeOverviewWho we are describes Motive as a platform that empowers people who run physical operations with tools to make work safer, more productive, and more profitable. The Motive platform enables safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with AI, it provides visibility...
-
Product Support Specialist
4 weeks ago
Gujrat, Punjab, Pakistan AutoLeap Inc Full timeOverviewAutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.About AutoLeapAutoLeap is the market-leading shop...
-
Sales Engineering Manager, Commercial
4 weeks ago
Gujrat, Punjab, Pakistan Motive Technologies, Inc Full timeOverviewWho we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform...
-
Chief Technical Officer
4 days ago
Gujrat, Punjab, Pakistan Prominent Consultant Full time 900,000 - 1,200,000 per yearResponsible for leading the technical roadmap, process engineering, & R&D strategyVisionary leader with deep technical expertise in advanced solar cell technologies (PERC, TOPCon, HJT ) & proven scaling up GW-level manufacturing plants Required Candidate profileBachelor's/Master's/Ph.D. in Materials Science, Semiconductor Engg, Physics, Electrical Engg20+...
-
Graduate Trainee Engineer Program
2 weeks ago
Gujrat, Punjab, Pakistan Royal Fans Industries Full time 270,000 - 540,000 per yearParticipate in technical training and on-the-job learning across departmentsAssist in designing, testing, and improving engineering systems and processesWork with senior engineers and cross-functional teams on projectsPrepare technical reports, documentation, and presentationsSupport continuous improvement and quality initiativesJob Type: Full-timePay: Rs40,...
-
Associate IT Engineer
4 weeks ago
Gujrat, Punjab, Pakistan Careem Networks FZ LLC Full timeCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...
-
Backend Engineer, Infra Engineering,
4 weeks ago
Gujrat, Punjab, Pakistan Deel Full timeOverviewDeel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers....
-
Web Scraping Engineer
4 days ago
Gujrat, Punjab, Pakistan SCRAPE BYTE Full time 600,000 - 1,200,000 per yearWe're Hiring: Web Scraping Engineer Are you passionate about data and ready to take your skills to the next level? We're looking for a Web Scraping Engineer with 1-3 years of experience to join our innovative teamAs a Web Scraping Engineer, you'll be responsible for building and maintaining powerful web scraping solutions to collect critical data from...
-
DevOps Engineer
4 weeks ago
Gujrat, Punjab, Pakistan EUTEC Chamber Full timeThe European Technology Chamber is a registered NGO that enables European companies to leverage their technologies for the benefit of Europe and mankind – following our vision "Technology obliges". As Europe's leading tech network, we are constantly expanding our team to better serve our network.We are currently building our team and are looking for a...
-
Senior Software Architect
4 weeks ago
Gujrat, Punjab, Pakistan NRTD Corporation Full timeNRTD Corporation is recruiting an experienced software architect on behalf of a multinational with extensive global operations, offering a highly competitive salary. The candidate should be based in Rawalpindi/Islamabad/Lahore and will work full-time remotely with occasional physical/online meetings and office consultations.The architect will be responsible...