
Operations Manager
3 weeks ago
Key Responsibilities:
- Managing Branch Operations: Oversee all aspects of branch operations, including customer service, cash management, security, and compliance.
- Customer Service: Ensure excellent customer service and handle customer complaints effectively.
- Compliance: Ensure compliance with all internal and external regulations, including KYC/AML guidelines.
- Financial Management: Monitor and manage branch expenses to meet financial targets.
- Process Improvement: Identify and implement process improvements to optimize branch operations and efficiency.
- Reporting: Prepare and submit accurate reports to various departments, including MIS reports.
Qualification & Experience:
- Minimum Bachelor's degree (Graduate).
- At least 2–3 years of relevant experience, preferably in the banking or financial services sector.
- Strong customer driven attitude, good communication, and problem-solving skills.
Female candidates are encouraged to apply.
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