Manager Operations

1 week ago


Lahore, Punjab, Pakistan Connexis Pvt. Limited Full time
Manager Operations (Technical)
Connexis Pvt. Limited, Pakistan

BSCS, Engineering degree or Management degree

The Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.

Responsibilities

As the Manager Technical/Operations your duties will include:

  • Leading a team of Solutions Development and Customer Services based in Lahore
  • Coaching and mentoring of team members
  • Achieving department SLAs, metrics, and OKRs
  • Resource scheduling for team and Projects
  • Evaluate team member performance based on KPI's
  • Professional development and career pathing
  • Owning and resolving customer escalations
  • Providing direct customer support as needed
  • Working on continuous process improvements and projects
  • Define success and help the team achieve success
  • Hire, Train and onboard new employees
  • You are a role model and lead through inspiration, perspiration, and determination.
  • Comfortable wearing many hats
  • Adept at conflict resolution and handling escalations
  • Ability to troubleshoot and problem solve
  • Comfortable working cross-functionally with other teams
  • Excellent verbal and written communication skills. You know what to say and how to say it
  • Keen attention to detail
  • Commitment to learning and continuous improvement
  • Thrives in a fast-paced, dynamic environment and able to work independently and as a team
  • Previous experience leading teams
  • Bachelor's degree in engineering or computer Sciences
  • 3+ years of equivalent work experience

Experience in customer relationship management is a plus.

Job Specification
  • Previous experience leading teams
  • Bachelor's degree in engineering or computer Sciences
  • 3+ years of equivalent work experience
  • Experience in customer relationship management

Location: Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr
  • Operational Manager

    2 weeks ago


    Lahore, Punjab, Pakistan Global Management Consulting Full time

    Operational Manager Global Management Consulting , Pakistan We are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy,...

  • Operations Manager

    2 days ago


    Lahore, Punjab, Pakistan HRSG Outsourcing Full time

    Operations ManagerWe are hiring an Operations Manager to oversee the day-to-day activities of our team at HRSG Outsourcing.The ideal candidate will have experience managing multiple projects simultaneously and be proficient in problem-solving. Key responsibilities include:Managing project timelines and budgets.Collaborating with cross-functional teams to...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan Peers Full time

    Company OverviewWe are Peers, a company that values excellence and efficiency in our operations. Our goal is to provide the best services to our clients, and we need a skilled professional to help us achieve this.Job DescriptionWe are seeking an experienced Assistant Manager of Operations to oversee our daily operational activities. This includes managing...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan Co Connect Full time

    Job ResponsibilitiesCampaign Building (UK, USA, and Australia)Campaign ManagementOperations ManagementJob Specification3 years of managerial experience in the USA, UK, and Australia, or at least in two of the mentioned regions.Preferably at least 1 year of experience in Spectrum Inbound Sales Campaign Management.Operation ManagementExtensive knowledge of...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan GharPar Company Full time

    About the RoleThe Operations Assistant Manager will be supporting the Chief Operating Officer in all functions of operations at GharPar Tech Pvt. Ltd.Key Responsibilities include effectively guiding the Customer Care department and manager in day-to-day operations, including booking appointments, informing beauticians, and dealing with client inquiries and...

  • Operational Manager

    1 week ago


    Lahore, Punjab, Pakistan Ascend HR Full time

    About the RoleWe are seeking an experienced Operational Manager to oversee the smooth functioning of our operations. As a key member of our team, you will be responsible for ensuring that all operational areas are well-prepared and equipped to deliver an exceptional customer experience.Key ResponsibilitiesTo develop and implement effective operating plans...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan Udl Full time

    At Udl, we are seeking a skilled Operations Manager to oversee the day-to-day activities of our organization. As a key member of our team, you will be responsible for ensuring the smooth operation of our business, including managing budgets, supervising staff, and implementing new procedures.Key Responsibilities:Develop and implement operational strategies...

  • Manager Operations

    1 week ago


    Lahore, Punjab, Pakistan Siddiq Leather Works (Pvt.) Ltd. Full time

    Manager Operations Siddiq Leather Works (Pvt.) Ltd., Pakistan To be responsible for:Production Planning & ControlAnalyzing Purchases and InventoryDOC for Customers and WarehousingThe whole Supply Chain OperationsJob SpecificationQualifications:MBACommand at ERP, MS Office10 Years Experience as Manager PPC or Operations in Manufacturing ConcernLocation:...

  • Operations Manager

    5 days ago


    Lahore, Punjab, Pakistan FAE Pvt. Ltd. Full time

    FAE Pvt. Ltd. is a leading provider of diverse opportunities for professionals to work on various projects with prominent clients in the Banking and Telecom sectors.We are seeking an experienced Operations Manager to oversee the operation and maintenance of Diesel Generators at our clients' sites nationwide.The ideal candidate will possess 5-8 years of...

  • Operations Manager

    7 days ago


    Lahore, Punjab, Pakistan Krystalite Products Pvt Limited Full time

    We are searching for an experienced Operations Manager to assume overall responsibility for our Blow Molding facility.ResponsibilitiesManage day-to-day activities of the production teamEnsure optimal performance of Krones and Sidel MachinesThe ideal candidate will possess 4-10 years of experience in PET blow molding technology, with expertise in compressor...

  • Operations Manager

    5 days ago


    Lahore, Punjab, Pakistan Dominar Engineers Full time

    About the RoleThe Operations Manager will be responsible for researching and recommending vendor commodities and services to ensure lowest total cost, best quality, and service are met.This includes investigating potential products, practices, and services that can reduce operational costs and evaluating vendor quotations to ensure they meet technical and...

  • Operational Manager

    1 week ago


    Lahore, Punjab, Pakistan JoyLand Pvt. Ltd Full time

    Job OverviewWe are seeking a skilled Operational Manager to join our team at JoyLand Pvt. Ltd, Pakistan.Key ResponsibilitiesAssist in managing the canteen operations, ensuring quality services and inventory control.Coordinate daily purchase requirements and check payment bills from vendors.Manage staff efficiently and implement measures for low employee...

  • Operational Manager

    6 days ago


    Lahore, Punjab, Pakistan Daraz Full time

    About DarazWe are a leading e-commerce platform in South Asia, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.Job OverviewThis role involves overseeing the day-to-day operations of our hubs, ensuring seamless logistics and delivery services to our customers.The successful candidate will be responsible for managing a team of staff, providing...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan Sohaib Food Industries Pvt. Ltd. Full time

    Job SummarySohaib Food Industries Pvt. Ltd. is seeking an experienced Operations Manager to lead our production team and drive operational excellence.Key Responsibilities:Oversee production operations, ensuring adherence to quality standards and regulatory requirements.Develop and implement effective production schedules and resource allocation...


  • Lahore, Punjab, Pakistan Ats Technologies Full time

    Join our team as a Service Delivery Manager and take on the challenge of leading our call center operations. Your key responsibilities will include:Developing and executing operational strategiesBuilding and maintaining strong relationships with clientsLeading and motivating high-performing teamsThe ideal candidate will have a strong background in call...


  • Lahore, Punjab, Pakistan Shapes Health Studio Full time

    Deputy Manager OperationsWe are seeking a highly skilled Deputy Manager Operations to oversee the administrative operations of all departments at Shapes Health Studio. As a key member of our team, you will be responsible for developing and implementing administrative functions to monitor business operations.In this role, you will manage and direct the...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan Design & Engineering System Full time

    We are looking for a talented Operations Manager to join our team at Design & Engineering System. As an Operations Manager, you will play a critical role in overseeing the day-to-day activities of our projects.Your primary responsibility will be to prepare an execution plan, which includes scheduling tasks, estimating costs, and supervising the project's...

  • Manager Operations

    5 days ago


    Lahore, Punjab, Pakistan Lojic software Full time

    We are a UK based startup company looking to set up an R&D and software development facility in Lahore. We are looking for an Operations Manager to oversee the entire operation.This will include but not be limited to the following:Overseeing all projects and product developmentEnsuring efficient resource utilizationManaging resource allocationReporting all...

  • Manager Operations

    3 days ago


    Lahore, Punjab, Pakistan Siddiq Leather Works (Pvt.) Ltd. Full time

    Siddiq Leather Works (Pvt.) Ltd., PakistanTo be responsible for Production Planning & Control. To be responsible for analyzing Purchases and Inventory. To be responsible for DOC for customers and Warehousing. To be responsible for the whole supply chain operations.Job SpecificationQualifications:MBACommand at ERP, MS Office10 Years experience as Manager PPC...


  • Lahore, Punjab, Pakistan LEOS Developments Ltd. Full time

    We're Hiring: Office Operations ManagerAbout the RoleWe are looking for a highly organized and proactive Office Operations Manager to oversee daily administrative functions and ensure smooth office operations. This role requires excellent leadership, communication, and problem-solving skills to optimize workflows, enhance efficiency, and support business...