Manager Operations

4 weeks ago

Lahore, Punjab, Pakistan Connexis Pvt. Limited Full time
Manager Operations (Technical)
Connexis Pvt. Limited, Pakistan

BSCS, Engineering degree or Management degree

The Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.

Responsibilities

As the Manager Technical/Operations your duties will include:

  • Leading a team of Solutions Development and Customer Services based in Lahore
  • Coaching and mentoring of team members
  • Achieving department SLAs, metrics, and OKRs
  • Resource scheduling for team and Projects
  • Evaluate team member performance based on KPI's
  • Professional development and career pathing
  • Owning and resolving customer escalations
  • Providing direct customer support as needed
  • Working on continuous process improvements and projects
  • Define success and help the team achieve success
  • Hire, Train and onboard new employees
  • You are a role model and lead through inspiration, perspiration, and determination.
  • Comfortable wearing many hats
  • Adept at conflict resolution and handling escalations
  • Ability to troubleshoot and problem solve
  • Comfortable working cross-functionally with other teams
  • Excellent verbal and written communication skills. You know what to say and how to say it
  • Keen attention to detail
  • Commitment to learning and continuous improvement
  • Thrives in a fast-paced, dynamic environment and able to work independently and as a team
  • Previous experience leading teams
  • Bachelor's degree in engineering or computer Sciences
  • 3+ years of equivalent work experience

Experience in customer relationship management is a plus.

Job Specification
  • Previous experience leading teams
  • Bachelor's degree in engineering or computer Sciences
  • 3+ years of equivalent work experience
  • Experience in customer relationship management

Location: Information Technology and Services - Lahore, Pakistan

#J-18808-Ljbffr

  • Chief Hotel Operations Director

    6 days ago

    Lahore, Punjab, Pakistan beBeeHotel Manager Full time 800,000 - 1,200,000

    Job Overview:This leadership role requires a strategic thinker with a passion for hospitality and a proven track record in hotel management.Key Responsibilities:Revenue Growth: Maximize revenue through effective pricing strategies, yield management, and promotional activities.Market Monitoring: Monitor market trends and competitor pricing. Develop and...

  • Operational Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Global Management Consulting Full time

    Operational Manager Global Management Consulting , Pakistan We are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy,...

  • Operations Manager

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time 1,200,000 - 1,500,000

    Operations Management RoleWe are seeking an experienced Operations Manager to join our team. As a key member of the management team, you will be responsible for identifying and addressing potential problems, ensuring maximum efficiency and revenue.Main Responsibilities:Monitor operational procedures and activities to identify areas for improvement.Analyze...

  • Operations Manager

    5 days ago

    Lahore, Punjab, Pakistan Senew Tech Full time

    We are seeking a highly organized and results-driven Operations Manager to oversee our organization's day-to-day activities. You will be responsible for ensuring smooth business operations, optimizing workflows, and implementing strategic initiatives that support the company's growth and efficiency.Key Responsibilities:Oversee daily operations across all...

  • Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Aegasis Labs, a fast-growing software and AI development company, is looking for an experienced and highly organized Operations Manager to lead daily business operations and drive efficiency across the organization. This role is essential for ensuring seamless coordination among departments, managing team performance, and supporting project delivery to...

  • Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Easy Prefabricated Homes Full time

    Lead and supervise a team of operational staff, providing guidance, support, and training as needed.Foster a positive and collaborative work environment, promoting teamwork and a shared commitment to organizational goals.Process Improvement:Identify opportunities for process optimization and efficiency enhancements.Implement and oversee improvements in...

  • Operations Manager

    5 days ago

    Lahore, Punjab, Pakistan beBeeManagement Full time

    Store Operations ManagerJob Summary:We are seeking a highly skilled Store Operations Manager to oversee store operations and ensure seamless day-to-day functions.The successful candidate will be responsible for scheduling and assigning employees, maintaining optimal inventory levels, verifying received stock against purchase invoices, and fostering a safe...

  • Operations Manager

    7 days ago

    Lahore, Punjab, Pakistan Co Connect Full time

    Job ResponsibilitiesCampaign Building (UK, USA, and Australia)Campaign ManagementOperations ManagementJob Specification3 years of Managerial Experience in USA, UK, and Australia, or at least in two of the mentioned countries.Preferably at least 1 year experience in Spectrum Inbound Sales Campaign Management.Operation Management.Extensive Knowledge of Call...

  • Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Inteliqo Full time

    We are looking for an Operations Manager to manage our USA-based property management project. The candidate must have an excellent command of English speaking and proven experience in customer service.This is mostly an operations job, not sales; there will be no cold calling. This position involves the operations of existing rentals and vacation rentals that...

  • Operations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Rebirth Education Consultants Private Limited Full time

    17 hours ago Be among the first 25 applicantsDirect message the job poster from Rebirth Education Consultants Private LimitedFounder & CEO @ Rebirh Education Consultants pvt ltd| Rebirth Immigration & Law Firm | ICEF Certified | British Council Certified | Study NSW…Company DescriptionRebirth Education Consultants is an internationally acclaimed...