Technical Support Associate

4 weeks ago

Karachi, Sindh, Pakistan ZINAM TECHNOLOGIES PRIVATE LIMITED Full time

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ZINAM Technologies (Private) Limited is a young technology company based in Karachi, working as a support center for our parent company in Canada.

Our parent company is a licensed telecommunications provider offering high-speed internet and phone services at affordable prices without compromising quality.

Responsibilities
  • Provide sales and technical support/troubleshooting for internet, VoIP, and related inquiries.
  • Test and troubleshoot devices like routers, modems, and switches.
  • Configure and test VoIP products and features.
  • Follow best IT practices and support policies when dealing with customers and businesses.
  • Research, develop, and implement new processes and procedures.
  • Use data to troubleshoot and resolve issues.
Essential Qualifications and Skills
  • Fluency in English with excellent communication skills, both written and verbal.
  • Strong customer service and problem-solving skills.
  • Proficiency in Microsoft Office suite.
  • Technical knowledge of telecommunications, IP networks, modems, etc., is an asset.
  • Attention to detail and ability to meet assignments.
  • Ability to troubleshoot SIP traffic, monitor, and analyze SIP logs.
  • Experience managing Class 5 switches.
  • High school diploma required; college/university degree preferred.

We will contact suitable candidates as needed. We look forward to hearing from you.

ZINAM values workplace diversity and is an equal opportunity employer regardless of age, gender, race, ethnicity, disability, sexual orientation, or other factors.

Apply in confidence: hr@zinam.net

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology

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