Phone Banking Officer

1 week ago


Karachi, Sindh, Pakistan Arpatech (Pvt) Ltd Full time

Direct message the job poster from Arpatech (Pvt) Ltd

Operations Coordinator

We seek a skilled Operations Coordinator to manage day-to-day operations, liaise with global customers and suppliers, and ensure SLA compliance. You will handle communication through live chat, emails, and phone calls, ensuring smooth business operations within the IT hardware industry. Your role will involve managing orders, updating databases, and resolving operational challenges.

Key Responsibilities:
  1. Coordinate with global customers and suppliers via multiple channels.
  2. Ensure timely response to all orders and quotes within SLA.
  3. Maintain customer catalogs with updated pricing, specifications, and EOL products.
  4. Support customer and supplier queries through various platforms.
  5. Analyze issues, forward them to relevant teams, and ensure timely resolution.
  6. Update databases with customer and supplier status changes.
Requirements:
  1. Bachelor's degree with 2+ years of relevant experience.
  2. Ability to work under pressure and in rotating shifts.
  3. Experience in a call center or the IT hardware industry is preferred.
Shift Timings:

3 PM to 12 AM

Seniority level:

Entry level

Employment type:

Full-time

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