Dispatcher / Controller

4 weeks ago


Lahore, Punjab, Pakistan Agile Connect Ltd Full time
Dispatcher / Controller
Agile Connect Ltd, Pakistan

Communicating with dispatch staff to arrange for taxis to be dispatched immediately or at a specified time

Tracking taxi activity to ensure that vehicles are dispatched

Training new dispatchers on the company's policies and procedures for dispatching cabs

Providing information to callers about fares, estimated wait times, and other important details about their rides

Greeting callers, answering questions about routes, rates, or fares, and booking rides over the phone

Providing information to drivers about their next pick up and drop off locations

Monitoring driver performance to ensure compliance with company policies

Job Specification

Skills:
Basic IT skills, especially Microsoft
Logistics
Good knowledge of Bournemouth and Surrounding areas
Good Telephone manner
Good organisational skills

Attributes and Characteristics:

Calm and Sensible approach to work
Good Listener
Good Communication skills
Self Motivated
Good Motivator
Dedicated to good Customer Service
A Flexible approach to work

Consumer Services - London, United Kingdom

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