
Dispatcher / Controller
4 weeks ago
Agile Connect Ltd, Pakistan
Communicating with dispatch staff to arrange for taxis to be dispatched immediately or at a specified time
Tracking taxi activity to ensure that vehicles are dispatched
Training new dispatchers on the company's policies and procedures for dispatching cabs
Providing information to callers about fares, estimated wait times, and other important details about their rides
Greeting callers, answering questions about routes, rates, or fares, and booking rides over the phone
Providing information to drivers about their next pick up and drop off locations
Monitoring driver performance to ensure compliance with company policies
Job SpecificationSkills:
Basic IT skills, especially Microsoft
Logistics
Good knowledge of Bournemouth and Surrounding areas
Good Telephone manner
Good organisational skills
Attributes and Characteristics:
Calm and Sensible approach to work
Good Listener
Good Communication skills
Self Motivated
Good Motivator
Dedicated to good Customer Service
A Flexible approach to work
Consumer Services - London, United Kingdom
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