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UX Designer

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Lahore, Punjab, Pakistan Expertflow - livechat, video, callcenter SW Full time

Expertflow develops Cloud Contact Center Software, enabling companies to serve their customers via phone, email, chat and video. It has 9 offices across MEA, Switzerland and the US.

Job Description

Position: UX Designer

As a User Experience Designer, you will be part of a team responsible for the user experience (UX) and user interface (UI) design for our web/mobile applications. The ideal candidate will demonstrate a strong enthusiasm for providing innovative and flexible solutions to UI/UX design challenges. They will achieve this by remaining informed about the latest trends and best practices in user experience design and user interface technology.

Tasks & Responsibilities:
  1. Create innovative product designs in collaboration with product owners, partners, and developers to understand business requests, desired outcomes, and create innovative product visions.
  2. Understand customers and their needs through market analysis, customer research, and feedback.
  3. Use business requirements to assist in developing use cases and high-level requirements.
  4. Illustrate design ideas using storyboards, process flows, and sitemaps.
  5. Design the architecture, interface, and interaction flow of services and experiences.
  6. Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.
  7. Facilitate the design process, present and iterate design solutions.
  8. Research and conduct informal testing to validate design directions.
  9. Collaborate with product team members to design solutions for complex problems.
  10. Present designs to stakeholders and product owners.
  11. Contribute to improving design team tools and processes.
  12. Ability to create and present long-term design strategies.
  13. Continually iterate and evolve the way we design for and learn from our customers.
  14. Work closely with developers to make sure the design is coded to match design and standards.
Requirements and Skills:
  1. 2-5 years of design experience.
  2. Demonstrates great work ethic and positive attitude.
  3. Communicates ideas and designs to end users and product team members.
  4. Advocates for user-centered design in all products.
  5. Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques.
  6. Experience with UX design for complex workflows for technical customers.
  7. Pays excellent attention to quality and detail.
  8. Strong written and verbal communication and presentation skills.
  9. Ability to prioritize tasks and goals independently.
  10. Ability to multi-task and work on several projects at the same time.
  11. Strong experience designing and prototyping with tools such as Adobe XD, Figma, Sketch, InVision, Photoshop, Illustrator, or similar.
Preferred Qualifications:
  1. Bachelor in Computer Science, Design, Human-Computer Interaction (HCI), or commensurate experience.
  2. Responsive Web Design, using Figma to interact with visual design.
  3. Experience with HTML and CSS.
  4. Experience in designing Contact Center Applications would be a huge advantage.
Skills & Attributes for Success:
  1. UX Design experience and familiarity with Figma as well as experience designing and prototyping responsive web and mobile applications.
  2. Strong experience in understanding brand, visual language & digital design projects using design processes and advanced methods.
  3. Experience developing complete UX/UI design systems; navigation, UI components and/or UX/UI design guidelines.
  4. Solid understanding of how to craft usable, accessible, and modular designs that can scale.
  5. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
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