Team Lead Compliance

2 days ago


Rawalpindi Cantonment, Pakistan DWP Group Full time

We are looking for a skilled and experienced Team Lead Compliance to oversee after-sales support in the Consumer Electronics industry. The ideal candidate will manage compliance within customer care operations and call centers, ensuring adherence to service level agreements (SLAs) and company standards. This role involves monitoring key performance indicators (KPIs), resolving customer concerns, and driving improvements in customer experience.

Key Responsibilities:

  • Act as the Regional Compliance Manager, reporting to the Compliance Manager at the Head Office.
  • Monitor performance KPIs for customer care operations to ensure service quality and efficiency.
  • Ensure call centers adhere to agreed KPIs for compliance with SLAs, addressing any performance gaps.
  • Take proactive measures to prevent and resolve customer dissatisfaction, ensuring smooth operations.
  • Ensure compliance with internal standards and guidelines, ensuring these translate into an enhanced customer experience.

Qualifications:

  • Bachelor's degree in Electrical, Mechanical, or Industrial Engineering.
  • 5-6 years of relevant experience in Customer Care within the Consumer Electronics industry.
  • Strong IT and analytical skills, conflict resolution abilities, and a customer-focused mindset.
#J-18808-Ljbffr
  • Team Lead

    3 weeks ago


    Rawalpindi Cantonment, Pakistan One2One Communications Full time

    Team Lead One2One Communications, Pakistan Managing and directing the daily activities of telesales representatives. Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed. Carrying out performance measurement, monitoring, and evaluation of all agents and operators to...

  • Sales Team Lead

    2 weeks ago


    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Sales Team LeadA successful Sales Team Lead will be responsible for achieving targets even in challenging market conditions.The ideal candidate will have excellent leadership skills, with the ability to coordinate effectively between retail shops and Head Office teams.Motivate and lead a team of approximately 50 sales associates across various...


  • Rawalpindi Cantonment, Pakistan Translation Empire Full time

    We are seeking an experienced and detail-oriented ISO Quality Compliance Manager to oversee and manage the company's compliance with ISO standards and other regulatory frameworks. This role is critical to ensuring our processes, products, and services meet the required quality standards and that continuous improvement initiatives are effectively implemented....

  • iOS Team Lead

    3 days ago


    Rawalpindi Cantonment, Pakistan beBeeiOSDeveloper Full time 6,000,000 - 8,000,000

    This is an exceptional opportunity to lead and develop mobile applications for the iOS Platform.Job DescriptionWe are seeking an experienced iOS Developer who can take charge of the entire app life cycle from concept stage until delivery and post-launch support.The ideal candidate will bring a strong entrepreneurial spirit, dedication, integrity, and...


  • Rawalpindi Cantonment, Pakistan beBeeCompliance Full time 800,000 - 1,000,000

    Tax & Compliance ExpertWe are seeking a skilled professional to lead our tax structuring and compliance processes for export companies.Manage income tax filings and ensure compliance with all relevant tax laws in Pakistan.Handle export documentation and ensure accurate remittance reporting.Advise on structuring freelancer-only models to avoid salary tax,...


  • Rawalpindi, Pakistan XAD Technologies Full time

    Job Summary: We are looking for a qualified Project and Compliance Manager to lead financial oversight of projects and ensure regulatory and internal compliance. The role involves budgeting, risk management, reporting, and liaising with auditors and cross-functional teams. Key Responsibilities: Manage project budgets, timelines, and financial reporting ...


  • Rawalpindi Cantonment, Pakistan Nirvana Group of Companies Full time

    We are looking for a Team Lead for an American Call Center.You will be responsible for supervising, managing, and motivating team members on a daily basis. As a team leader, you will serve as the contact point for all team members, so excellent communication skills are essential. You should also be proactive to ensure smooth team operations and effective...


  • Rawalpindi Cantonment, Pakistan beBeeCompliance Full time

    Regulatory Compliance SpecialistMed Lab Services is seeking an experienced Regulatory Compliance Specialist in Rawalpindi.Ensure adherence to regulatory standards for medical devices and laboratory products.Prepare and submit applications for product registrations and renewals.Develop and maintain relationships with regulatory authorities.Stay up-to-date on...


  • Rawalpindi Cantonment, Pakistan beBeeTax Full time 6,000,000 - 9,000,000

    Job SummaryWe are seeking a skilled Tax Analyst to join our team on a remote basis. As a key member of our team, you will be responsible for managing tax compliance, preparing tax returns, conducting tax analysis, and supporting various accounting and tax advisory services.Key Responsibilities:Manage corporate tax compliance, including tax return...


  • Rawalpindi Cantonment, Pakistan beBeeDevelopment Full time

    Job Opportunity: Web Development Team LeadWe are seeking a highly skilled and experienced professional to lead our team in delivering exceptional web development services.Key Responsibilities:Team Leadership: Organize and manage a team of developers to achieve project goals and objectives.Technical Expertise: Develop, train, and mentor team members on...