E-commerce Customer Service Representative

4 weeks ago

Rawalpindi Cantonment, Pakistan GrowthRise Solutions Full time
E-commerce Customer Service RepresentativeE-commerce Customer Service Representative

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Company: GrowthRise Solutions

Location: Bahria Town Phase 7

Positions Available: 4

Job Position: Regular Customer Service Representative (CSR)

Work: 8 hours a day and six days a week

(This is NOT a remote job)

Responsibilities:

  • Respond promptly and professionally to customer messages and inquiries.
  • Maintain a high level of customer satisfaction through effective communication.
  • Assist in processing returns efficiently.
  • Maintain accurate records of tracking numbers for seamless order tracking.
  • Customer Service Chats: Effective Account Support.
  • Engage in live customer service chats.
  • Address account-related matters and provide solutions effectively.
  • Utilize computer operations, including data entry, for managing customer interactions.
  • Microsoft Office Skills: Proficiency in Key Software.
  • Exhibit familiarity with the Microsoft Office suite, especially Excel and Word.
  • Language Proficiency: Clear Communication with Customers.
  • Possess a good command of written and spoken English for effective customer communication.

Qualifications:

Location: Must be able to commute daily to our Bahria Town Phase 7 office.

Education: Minimum of a bachelor's degree in any field.

E-commerce Experience: Experience in e-commerce or familiarity with eBay operations is a valuable plus.

You must be able to bring your own laptop to the office daily.

Note

Qualified candidates will undergo training. Individuals who do not meet the specified requirements or are unable to commit to daily in-office attendance should refrain from applying.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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