Associate, Operational Execution

18 hours ago

Islamabad, Islamabad, Pakistan S&P Global Full time
About the Role:

Grade Level (for internal use): 09

The Impact:

This role is at the heart of driving revenue within the wider Market Intelligence Revenue organization. As an Operational Execution Associate, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals.

What's in it for you:

  • Growth opportunity: Partner with senior leadership on execution of our customer retention strategy, fostering relationships with clients across Latin America.
  • Cutting-edge tools: Use the latest technology and creative solutions to support sales and drive retention.
  • Global collaboration: Work alongside cross-functional teams and diverse clients, building a worldwide network.
  • Results-driven culture: Join a team where quality, innovation, and results are prioritized.

Responsibilities:

  • Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
  • Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
  • Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
  • Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
  • Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.
  • Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.
  • Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.
  • Continuously develop and refine expertise related to the company's operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
  • Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.
  • Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.
  • Promote fun and a positive work culture—bring energy, collaboration, and motivation to your team.

Qualifications:

  • Bachelor's degree or 3+ years of professional experience in SaaS or a similar business environment.
  • Proven commitment to excellence, solving complex challenges, and delivering results with a positive, "can do" attitude.
  • Strong communication and influencing skills with the ability to communicate effectively at all levels—internally and externally.
  • Excellent critical thinking and problem-solving skills, with keen attention to detail and a focus on innovation and efficiency.
  • Self-starter who takes initiative, brings ideas to life, and drives independent execution.
  • Passion for continuous improvement and curiosity to explore new ways of working.
  • English fluency.
  • Client-facing experience, preferably with retention & negotiation experience.
  • Sales, Support, or Enablement background preferred.
  • Proficient in Salesforce, Excel, PowerPoint, and other relevant data management and reporting tools.

Flexible Working (optional):
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

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